DescriptionSUMMARY: Assists in overall store loss prevention efforts including theft, cash handling and safety issues performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following.
- Greets customers in a courteous and friendly manner.
- Makes eye contact with arriving customers and offers in-store assistance.
- Monitors electronic surveillance system and responds to observations when necessary.
- Observes sales transactions at cash registers for accuracy and completion.
- Observes customer behavior at and near cash registers concentrating on efforts to conceal merchandise.
- Monitors load-out practices of furniture, hardware and floor covering merchandise.
- Under guidance of management, detains customer(s) having been observed concealing merchandise and having gone beyond an exit opportunity to pay for the merchandise.
- As directed by management, contacts and assists local law enforcement staff; provides courtroom testimony as needed.
- Completes appropriate written and oral reports.
- Conducts Safety inspections, identifies and reports safety hazards and takes immediate corrective action whenever possible. Conducts periodic exterior checks of trailer storage areas, parking lots, trash collection areas and exits for trespassers and potential hazards to property and persons.
- Assists in the development and implementation of Loss Prevention measures on an ongoing basis.
- Conducts random employee Bag Checks when employees leave the workplace in accordance with company policy.
RequirementsQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to successfully pass a criminal records check prior to actual hire (No history of any criminal convictions or serial arrests).EDUCATION and/or EXPERIENCE: High School diploma or GED required; two-year college degree or relevant experience in the retail, loss prevention or security field is preferred. Must be 21 years or older.LANGUAGE SKILLS: Ability to read and write accurately, interpret documents such as training and instructional materials, safety rules, laws, and ordinances, written reports and company directives. Ability to write routine reports and correspondence. Must be able to communicate with a wide variety of customers and co-workers.MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide.REASONING ABILITY: Ability to correctly evaluate problems involving losses of goods and or monies using a calm and common sense approach and within present company policies and current legal rulings. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit, use hands to feel, handle, finger; reach with hands and arms; climb, stoop, kneel, crouch or crawl; talk and hear. The employee must be able to lift and or move up to 40 pounds. Specific vision requirements for this job include distance vision, color vision, peripheral vision and depth perception.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.