Loss Prevention / Hotel Security Officer
: Job Details :

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.For more information visit Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.JOB OVERVIEW: Ensure a safe environment for the hotel staff and guests and protect the assets of the hotel while delivering service that exceeds our guests' expectations. Is responsible for responding quickly to guest and staff requests and providing caring interactions with all staff and guests. Efficiently perform functions necessary for the efficient operation of moving, shipping and receiving operations.ESSENTIAL JOB FUNCTIONS:* Ensure a safe environment for the hotel staff, guests and visitors, and protect the assets of the hotel.* Monitor video surveillance periodically to identify disruptions or unlawful acts.* Administer Lost & Found program and comply with Hotel's Lost & Found policy.* Conduct interior and exterior walkthroughs in all front-of-house and back-of-house areas. Patrol hallways, villas, parking lots, stairwells, lobbies, bars and restaurants, banquet areas, storage areas. Monitor and maintain safety, security, and cleanliness of all areas.* Observe, identify and report to Manager potential security and safety risks or undesirable conditions.* Prepare and submit daily written security reports.* Ensure that all pertinent information is documented in the logbook daily.* Respond to emergency calls immediately.* Report all vehicle incidents, damages, accidents, theft, missing articles etc.* Report accidents, injuries, and unsafe work conditions to the supervisor or manager.* Assist with escorting guests, if needed.* Remove Room Service trays. Monitor and maintain cleanliness of all exterior and interior areas by picking up debris.* Screen persons entering and exiting employee entrance for purpose and authorization, and for purpose of health screenings.* Issue radios, master and hard keys for employees and inventory for each shift.* Inspect personal belongings and review employee parcel passes to help prevent unauthorized removal of guest and company property.* Monitor and register vendors entering and exiting the hotel premise.* Flawlessly execute all processes & procedures of the Company's shipping and receiving functions.* Receive, sign for and record all incoming mail and packages, notify/distribute to individuals or departments. Assist with outgoing mail and packages.* Maintain a clean and neat employee/vendor entrance area.* Assist the Loss Prevention Manager with conducting efficient and effective investigations, interviews, fact-gathering.* Process documents as legally required (e.g. incident reports) in a timely manner to ensure accuracy and confidentiality.* Assist guests with door lock problems, assist with malfunctioning guestroom safes, and expedient responses to emergency situations.* Accommodate all guest requests in an accurate end efficient manner.* Answer the Loss Prevention telephone within 3 minutes, using correct greeting and telephone etiquette.* Document guest calls/requests for Loss Prevention assistance.* Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.* Follow up with guests to ensure their requests have been met to their satisfaction.* Respond to alarms by investigating and assessing the situation.* Maintain knowledge of all safety and emergency contacts and procedures and is aware of accident prevention policies.* Execute emergency response and evacuation procedures as directed by Manager.* Assist Valet/Bell Attendants and Food & Beverage Team during times of high demand.* As needed, monitor and direct personal and vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.* Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and businesses.* Maintain complete knowledge and comply with all hotel and departmental policies and procedures.* Work cooperatively with local law enforcement.* Maintains organization's stability and reputation by complying with legal requirements.* Monitor and maintain cleanliness and working condition of department equipment and supplies.* Prepare work orders for equipment repairs and distribute to Engineering.* Successful completion of the training/certification process.* Maintain a professional courteous manner with all guests and fellow employees.* Maintain a clean and professional appearance.* Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.* Follow hotel policies, procedures and service standards. Comply with quality assurance expectations and standards.* Perform other duties as assigned by supervisor.SECONDARY FUNCTIONS:* Assist other departments, as needed.* Retrieve theater tickets, flowers and other items as requested.QualificationsSTANDARD SPECIFICATIONS:Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.Qualifications:Essential:* High school diploma or equivalent.* 1 year experience in a Security or Loss Prevention role in a hotel/resort/residential environment or a similar guest service role.* Valid driver's license.* Good driving record.* Ability to drive standard and manual transmission.* Thorough knowledge of hotel services and facilities* Ability to pleasantly communicate with proper grammar in English with guests and visitors, management and co-workers to their understanding.* Excellent guests service skills and passion for hospitality.* Ability to focus attention on guest needs, remaining calm and courteous at all times.* Ability to perform basic mathematical computations.* Ability to provide legible communication and directions.* Availability to work holidays, weekends, overnight and periods of high demand.* Previous guest relations training.Desirable:* Previous luxury hospitality training and experience.* Fluent in a secondary languageSkills:Essential:* Must be able to maintain a professional image exuding confidence.* Be an ambassador of The Colony Palm Beach Hotel at all times.* Ability to follow and enforce hotel's standards, policies and procedures.* Ability to prioritize and organize work assignments, and follow up.* Ability to promote positive relations with all guests, employees and hotel leadership.* Ability to be a clear thinker in pressure situations and exercise good judgments.* Ability to work well under pressure.* Ability to understand guest inquiries and provide responses.* Ability to focus attention on guests' needs.* Excellent organization skills.* Ability to remain calm and courteous with difficult/challenging guests, employees and situations.* Ability to remain stationary at assigned post for extended periods of time.* Ability to maintain confidentiality of guests, employees and pertinent hotel information.* Ability to ensure security of guest room access and hotel property.* Ability to perform job functions with minimal supervision and as part of a team.Physical Requirements:* Prolonged periods of standing and walking and frequent pulling, pushing, and bending.* Exposure to indoor and outdoor environment factors (e.g. heat, cold, wind, rain).* Continuous movement throughout hotel.* Ability to sprint short distances.* Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 75 lbs. following appropriate safety procedures.