Job DescriptionJob Description
Who We Are:
At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Because our goal is to exceed a client's total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
About your role: The Lot Attendant maintains inventory appearance, drives vehicles, and works to maintain a clean and professional lot appearance and lot inventory.
Essential Duties and Major Responsibilities:
- Drive, move, and upkeep vehicles on the dealer lots.
- Valet new delivery vehicles to Vail, Aspen, and Colorado Springs.
- Complete dealer trades to area Dealers.
- Maintains inventory appearance and performance by cleaning the interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.
- Keep lots neat and orderly, moving cars as directed by the general manager and following dealership display standards.
- Drive vehicles to and from service lanes, service stalls, and parking lot as needed.
- Make key tags for and handle inventory of vehicles.
- Retrieve and deliver vehicles from property locations.
- Fills up vehicles with gas when needed.
- Assist with other duties as assigned.
- Follow scheduled hours as defined by your manager.
Education:
- High school diploma or equivalent is required.
Type of Experience Needed to be Successful:
- 1-3-years of experience in sales and/or detail shop is preferred.
Specialized Skills:
- Positive attitude, confident and outgoing personality, and eagerness to improve.
- Professional attitude and the ability to deliver best-in-class customer service.
- Reliable transportation to and from work every day.
- Must maintain a valid state driver's license to drive any customer or company vehicle.
- Actively looking for ways to help people.
- Working knowledge of computers.
- Ability to read and comprehend instructions and information.
- Ability to multitask in a fast-paced work environment.
Supervisory Expectations:
- The position has no regular responsibility for overseeing or supervising the work of other team members.
Independence of Action:
- The supervisor/manager closely monitors work; detailed instructions and procedures are generally provided.
Physical Demands and Work Environment: (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.)
- The work environment is a typical Auto Body Shop environment. The employee must complete their work satisfactorily in an environment with significant distractions, including staff, clients, and vendors walking through and conversing, telephone ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to sit. Frequently required to use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to talk or hear. The employee must frequently stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
- The employee must regularly lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- This role may be exposed to inclement weather, loud noise and hazardous materials such as antiknock agents, manganese, solvents, and diesel exhaust fumes. Proper safety precautions and protective equipment is required.
Core Competencies:
- Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
- Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
- Reasoning and Problem Solving - Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.