Position: Lot Maintenance Associate Reports to: Store Manager Purpose of Position: To serve Guest needs and wants at all times in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests.
Consistently follow the daily work schedule by reporting prepared and ready to work at the scheduled time, in the proper uniform, as per company procedures. Record time worked in a timely and accurate manner according to Company Timekeeping Policy. Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar. Acknowledge a Guest leaving the store by using an exit statement such as: Thank you, please come again, have a nice day. Greet Guests by their personal names by observing their name on their credit card or personal check. Meet daily expectation in all operations of the store in a manner which will meet all federal, state, local and industry laws, rules and regulations, such as in the sale of alcohol, tobacco and lottery, etc. Ensure the accurate handling of company assets, including but not limited to: cash over/shorts, inventory shrink, cleanliness of the facility, Guest service in accordance with Company Standards. Store Exterior: Maintain a clean and attractive exterior of the store location by consistently: A. Wiping down dispensers B. Removing excessive signage from windows C. Cleaning windows D. Replenishes fuel dispenser paper and ensures amenity units are filled with wiper fluid and paper towels at all times E. All trash receptacles are monitored and replaced when needed (restrooms, in-store, exterior and amenity units) F. Keeps dumpster area clear of debris and keeps dumpster doors closed; any out buildings are clean and organized G. Makes sure lot is swept and clear of trash, cigarette butts, and debris H. When required, applies salt and shovels snow on sidewalks and customer walk areas I. Complete assigned duties to maintain Par Mar's clean and safe exterior / interior image Store Interior: Maintain a clean and attractive interior of the store location by consistently: A. Keeping counter areas which can be viewed from the outside neat and orderly B. Maintain a clean and stocked coffee/fountain area C. Ensures restrooms are clean and stocked with paper products Maintain Coffee/Cappuccino Fountain Bar by keeping all products stocked, cleaned and accessible to Store Guests at all times in a manner which promotes the Par Mar Image standards. Smoking: Smoking is prohibited in Par Mar Stores including in front of ANY Par Mar Store entrance. It is not permitted according to Local, State and Federal Laws and Regulations. Par Mar Store Promotions & Loyalty Programs: Support and promote Par Mar Stores Special Promotions, Loyalty Programs and Events at store level. Promote good will on behalf of Par Mar Stores by attending community events including any Loyalty Program set by the Company. Loss Prevention: Effectively control loss prevention by following company policies and procedures and practice honesty in the workplace at all times and reporting all dishonest findings to the Manager and/or Supervisor. Follow the Company Policies and Procedures in a manner which supports the Company Mission Statement and Image Standards including, dress code, merchandise handing, Guest Service and minimizing controllable store expenses. Maintain a Store Atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond. Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with upper management, fellow co- workers, employees and Guests in compliance with Company policies. Safety: Actively practice all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests. Informs manager of any possible safety hazards inside or outside the facility Ensure all decisions regarding company issues, Guest Service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the Company. Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction. ? Requirements: PHYSICAL/MENTAL ESSENTIAL FUNCTIONS OF THE JOB Position: Lot Maintenance Associate Reports to: Store Manager
Must be able to stand up to an eight (8) to ten (10) hour shift on a hard surface floor in order to perform all type of job duties and responsibilities. Must be able to lift, push and/or pull up to 50 pounds up to 3 feet high without the aid of another person, in stocking the store. Must be able to lift items onto a dolly and maneuver dolly into position. Must be able to work in a cold environment in stocking the coolers and freezers. Must be able to push and/or pull a mop/broom or shovel in order to clean floors, parking areas and sidewalks. Must be able to tolerate chemicals such as gasoline, cleaning agents, and other products necessary for customer service or cleaning the facility. Must be able to maintain balance and climb up to eight (8) feet on a step ladder or climb into the attic in order to stock and arrange coolers and shelves, replenish cups, ice, etc., in the fountain area and changing signs. Must be able to bend, twist and reach in order to perform various job functions such as washing windows and gas pumps, stocking shelves, coolers and fountain areas and picking up trash. Must be able to handle a variety of shapes, sizes, and textures. Items handled include, but are not limited to: stock items, money, credit cards, supplies and paper work. Must be able to use fingers bilaterally and unilaterally: A. The fingers are used bilaterally to count money, unload boxes, and operate machines/equipment and to perform various other job functions. B. The fingers are used unilaterally to punch in prices on the cash register and computer. Must be able to have corrected hearing to listen to: A. The needs and direction from management; B. The needs of customers; and C. The environment to be aware of surroundings. Must be able to have corrected vision to: A. Be aware of surroundings and location of products and customers; B. Identify colors and descriptions of automobiles at gas pumps; and C. Count money, read price tags, cash register and gas pumps and perform job duties. Environmental conditions: must be able to work around various odors, dust and fumes in a mostly moderate temperature, except for extreme cold below 40 degrees in refrigerator/coolers or the drive in winter conditions. Must be able to have dexterity to perform repetitive tasks and force in the use of deli meat slicers and knives in a safe manner which meets company standards. Must be able to understand and use all safety equipment when using a slicer and cleaning machinery. Must be able to perform tanks inventory by reading the fuel tanks manually by lifting the 20-30 pound lids off the tank by using a screwdriver then sticking the tanks or by inserting the tool into the lid and accurately reading the measurement. Must not be short-tempered and must be slow to anger and able to respond in a calm demeanor in stressful situations such as dealing with customers who may be dissatisfied or emergencies. Must be alert and able to identify a hazard in order to avoid it by reporting immediately, or if necessary, take immediate corrective measures. Must not be impaired in anyway due to: A. the use of drugs (legal or illegal), B. alcohol use, or C. in any other way, which may affect the employee's ability to act and/or react in a manner that will ensure their safety, the safety of other employees, customers and the assets of the company. Must be able to physically react in an immediate manner to emergencies such as fires, fuel spills, robberies or other life threatening situations. Driving on Company Business: Consistently maintain and provide a current valid driver's license and proof of insurance.