Job DescriptionOPENING LATE SUMMER 2024! Octavia is Caesars New Orleans' new center bar and lounge! Octavia will offer guests an elevated experience, with a 27-seat bar and 136-seat lounge area as well as live music, 19 table games and 60 slot options. The focal point of the 13,500-square-foot room is a $750,000 chandelier that boosts dynamic aesthetics for those guests enjoying artisanal cocktails and fanciful spirits.JOIN A TEAM THAT GOES ALL-IN ON YOUCaesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching
PAY: Base + TipsJOB SUMMARY: The Lounge Host Hostess for the brand-new center bar and lounge, Octavia, at Caesars New Orleans Casino provides a welcoming, friendly and extraordinary service to every guest who approaches the bar. ESSENTIAL JOB FUNCTIONS:
- Conducts assigned duties according to procedures.
- Greets guests quickly and courteously.
- Seat guests promptly and with a smile
- Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
- Be aware of table status and control seating times
- Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
- Knows how to ring up all transactions and all tenders.
- Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
- Handles and solves any concerns and questions from customers.
- Keeps all guest areas clean and neat. Complies with all appearance standards.
- Enters guests' merchandise in register, takes money from customer and accurately gives back change.
- Responsible for accurate control of cash drawer.
- Operates cash register and properly settles merchandise purchase
- Itemizes totals and presents guests with the price for payment
- Acts as a role model to other employees and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
QUALIFICATIONS:
- Must be at least 21 years or older to work in the casino
- High volume fine dining or lounge experience preferred.
- Reservation system knowledge recommended
- Understands variance policy of cash drawer and maintains low variance
- 1-year experience in customer service at a high volume and/or fine dining operation.
- Must possess basic math skills.
- Must be able to count cash drawer accurately
- Must possess excellent customer service/communication skills.
- Available to work required schedule which may include nights, weekends and holidays as needed.
- Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
- Must be able to accurately and quickly process all cash transactions.
- Must be able to tolerate areas containing secondary smoke.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
GAMING PERMIT: N/AThe above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.