Loyalty Rewards Agent (Harrah's Metropolis, Illinois)
: Job Details :

Job Description Starting Pay $15hr POSITION SUMMARY: Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests. MINIMUM AGE REQUIREMENTS: 21 years of age DUTIES/RESPONSIBILITIES: 1. Handles all reserved special events through a computerized system. 2. Distributes promotional giveaways via various marketing tools. 3. Redeems all documents through the system. 4. Assists with stocking of supplies and keeping a clean and neat work area. 5. Abides by all Accounting and Internal Control Procedures. 6. Creates and maintains patron accounts through CMS. 7. Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times. 8. Sell and promote our loyalty program Caesars Rewards as well as other promotions and events. 9. Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor. 10. Must greet and assist all patrons with courtesy at all times. 11. Greets buses daily with all an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program. 12. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. 13. Assist Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system. 14. Answer phone calls from guests' and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc... 15. Ability to handle multiple tasks with a sense of urgency in all areas of department. ESSENTIAL JOB FUNCTIONS: Physical - Must be able to:

Be mobile in a restricted area behind counter and at boarding turnstiles.

Stand, sit and bend for long periods of time.

Operate a computer, calculator and adding machine.

See to operate computer screen.

Tolerate noisy, stressful environment.

Must be able to lift a minimum of 20 pounds.

Must be able to hear. Can be augmented with a hearing aid.

Use the telephone and radio to communicate during entire shift as needed.

Climb steps repeatedly.

Mental - Must be able to:

Work accurately with basic math skills.

Understand and comply with Policies and Procedures, job descriptions, daily memoranda and other written and verbal instructions.

Write, to complete daily reports.

Read and understand in order to communicate with patrons and co-workers.

Must be able to work under stressful conditions.

PREREQUISITES/PREFERRED QUALIFICATIONS: High School graduate or GED equivalent. Computer skills or typing skills. Previous ticketing or customer service experience. GAMING: Must have the ability to hold an Occupational License as required by the Illinois Gaming Board. Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.