Location: Rochester,NY, USA
Job Description Summary
This role supports our field service operations for North America. Daily activities will include working with customers to arrange technical support, assistance in RMA's and directing inquiries to internal experts. Daily work in ERP system, SFDC/ServiceMax, MicrosoftOffice Suite, and online storage spaces. Running of reports, manipulation of large amounts of data, interfacing with internal staff at various levels and supporting administrative tasks as needed.
Job Description
Essential Responsibilities
As the Operation Support Specialist, you will:
* Supports the North America Field Service Operations team.
* Interact with Customers, Sales teams and Finance, along with other GE teams to ensure timely and accurate data processing.
* Support the Technical Support and Operations teams with reports and administrative tasks.
* Monitor and assist with various projects and activities to ensure follow through and completion.
* Assist with creating service agreements and supporting customers.
* Organize online files and data and update as needed.
Required Qualifications:
* Associate degree, or technical discipline or equivalent experience
* Minimum of 2 years of experience in supportive and systems driven field
Desired Characteristics:
* Experience in ERP systems - SAP preferred
* Hands on experience with applications and databases
* Experience in Salesforce and/or ServiceMax preferred
* Experienced in Microsoft Office suite
* Advanced and recent excellent knowledge with Excel and Outlook
* VLOOKUP, pivot tables etc.
* Customer experience with understanding of urgency; follow-up and closure
* Fast learning, time management skills and ability to multitask
* Project management skills- set daily priorities and bring activities to closure based on priority
* Excellent attention to Detail
* Strong written and verbal communication
* Experience manipulation of large amounts of data from multiple data sources and running of reports
* Ability to work with or without step by step instructions
* Ability to work independently and/or with a team
* Drive improvement and efficiency of existing processes
The base pay range for this position is 72,400.00 - 85,000.00 USD annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This posting is expected to close on 11/4/24.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No