Pomeroy is looking for a skilled Mac professional to provide onsite desktop support in our Pittsburgh, PA location. This is a full-time benefitted position. Benefits include: Medical, Dental and Vision insurance, 401K, Generous PTO, 4 hours of paid volunteer time and 16 hours of paid professional development. Work Schedule: Mon-Fri 8 -5 The Mac Desktop Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. Requirements
- 5+ years hands-on Apple and Mac OS hardware and software troubleshooting
- Mobile device support
- Excellent interpersonal and communication skills (both Verbal and Written)
- Leadership and mentor skills for junior members
- Service Now or any IT ticketing platform
- Ability to present ideas in user-friendly language.
- Able to meet strict deadlines and SLA's for sound ticket resolution
- Ability to lift 50lbs
- Associates or higher in Computer Related Field or IT Preferred
Responsibilities
- End-User Support and education
- Assist in logging, reporting, and monitoring PC and Mac performance
- Accurately document hardware failure, repair, installation, and removals using Service Now.
- Assist in developing long-term strategies to meet future computer hardware needs and life cycling of equipment.
- Support development and implementation of new computer projects and new hardware installations.
- Evaluate and recommend hardware products for purchase.
- Recommend, schedule, and perform hardware and equipment improvements, upgrades, and repairs.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and network
- Inventory monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- If necessary, liaise with third-party support and PC equipment vendors.
Benefits
- No weekends (Monday-Friday 8am-5pm)
- Vaccination Not Required
- 401K
- Associate degree in business, information technology, or CIS/MIS. You must possess an understanding of HDI best practices or be HDI certified.
- A+ Certification/MCP is a bonus.
- 2+ years of experience in a support role.
- Proven technical knowledge and understanding.
- Must be a resourceful and innovative problem solver.
- Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.
- Demonstrated ability to communicate well with other members of the IT department and with non-technical end users.
- Self-directed, organized, and motivated.