Location: Bowie,MD, USA
Title: MAC Desktop Support SpecialistLocation: Bowie, MD (hybrid, 3 days onsite a week)Duration: Contract to hireCompensation: $30.00-$35.00Work Requirements: USCSummary
Our client seeks a MAC Specialist (User Support, Analyst) with MacOS support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.
This position currently requires a hybrid schedule, with 3 days on[1]site. Schedule is subject to change based on company/contract requirements.
Responsibilities
Identify, troubleshoot, and resolve hardware and software problems.
Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom.
Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue.
Work independently on day-to-day operations.
Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
Install, configure, and maintain Apple peripherals and other end-user equipment such as iPhones and iPads.
Support in-office walk-ups and remote assistance while providing quality customer service.
Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.
Required Qualifications
Four (4) or more years' experience in the role of an IT Desktop technician supporting a Mac desktop/laptop environment.
Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
Must be able to lift 30 pounds.
Desired Qualifications
Effective communication skills both oral and written.
Education
Associate degree or equivalent experience
Clearance
Must have a Public Trust or be clearable for one
Our benefits package includes: