A successful Team Leader will demonstrate excellent customer service at all times, effectively lead all store location associates and is responsible for total location operations in the occasional absence of salaried store management. A Team Leader must develop expertise in company culture, merchandising, shrink control and operational aspects of the store and continuously focus on career development toward senior management. A successful Team Leader must become knowledgeable of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business. A Team Leader is a role model, a leader and problem-solver, who must manage her/his time to help achieve budgeted location goals. A Team Leader is responsible for instilling company values in all associates and ensuring the entire location operates according to company guidelines.Essential Duties & ResponsibilitiesCustomer Service:
- Exemplify and ensure company values remain forefront in daily business as well as keeping all associates informed as to store and company expectations and news.
- Ensure excellent customer service is defined to associates and demonstrated as part of total location operations to exceed customer expectations.
- Supervise other associates as assigned.
- Maintain a high level of enthusiasm, commitment and energy, motivating other employees to do the same.
- Provide appropriate solutions to customers questions.
- Keeping up-to-date on all current programs, company procedures, and communicating them to all employees.
- Properly coordinate merchandise orders to keep up with sales trends and customer demands.
- Completing cycle counts in a timely manner and reconciling any inventory discrepancies.
- Demonstrate leadership and adhere to company values.
- Train all incoming new associates in product knowledge, selling skills, and customer service.
- Maintain the appearance of the sales floor and stock areas to include stocking product.
- Create merchandise displays to improve sales and ease of shopping.
- Work with other associates in order to complete tasks and achieve budgeted goals.
- Completing price shops and price changes in a timely manner.
- Must be certified in all areas of the location to include but are not limited to inside and outside forklifts and DOT.
- Must continuously develop product knowledge, be able to complete opening and closing procedures and master all store customer service skills to include, but are not limited to banding lumber, cutting keys, mixing paint, keying locks and cutting flooring.
Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.Safety & Loss Prevention:
- Understand and review daily and weekly maintenance checklist to ensure safe operation and enhance longevity of company equipment.
- Clean the interior store and exterior areas of the facility.
- Help identify and correct safety problems or hazards.
- Follow company procedure with regard to any handling of paperwork, cash, credit cards, or checks.
- Possess strong working knowledge of store and yard security measures. Report all violations of company policy immediately.
- Ensure all equipment is in good condition and safe (ladders, forklifts, trucks).
- Follow and ensure others follow company safety guidelines and basic safety practices at all times.
- Attend and participate at regular safety meetings with store associates.
Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.QualificationsMust demonstrate leadership and problem solving skills. Be able to manage with limited supervision. They must have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Team Leader must understand excellent customer service and be team-oriented. They must be able to develop good management and organizational skills. Additionally, they must develop their ability to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations in the absence of salaried management. They must be detail oriented and handle multiple tasks in a fast paced environment. They must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd shaped items, and stock items in overhead areas. Finally, they must be able to work a flexible schedule including weekends, evenings, and holidays. This job is an hourly position (not exempt from overtime). Though successful team leaders may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.Central Network Retail Group, LLC