Location: Orlando,FL, USA
***Hybrid (4 days onsite) in Orlando, Florida
***Experience with Machine Learning and Statistical Modeling is paramount in this role
EXTERNAL JOB DESCRIPTION:
Maintaining Operational Reliability: This role is responsible for maintenance, support and daily operations of the Customer Engagement (CE) modeling and analytics software applications. This role will ensure on a daily basis that CE model data flows and dashboard extracts are executing and up to date. The Production Support Analyst is responsible for diagnosing and resolving application issues in order to ensure optimal performance and usability for downstream CE system users.
Job Knowledge:
• Ability to research, analyze and resolve operational issues in a timely manner
• Provide root cause analyses to identify and proactively prevent future issues
• Demonstrable skill supporting Snowflake, Dataiku and Tableau SaaS operations to include flow, extract, and other scripting automation
• Build predictive models and machine-learning algorithms using tools such as Dataiku, DataRobot or Azure Machine Learning Studio to include ML models such as Decision Trees, Logistic Regression, and Random Forrest
• Experience with data mining techniques • Expert knowledge of SQL, and Python
• Familiarity using dashboard development using Tableau Desktop
• Strong experience in working with large volumes of data to include integration and cleansing
• Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
• Skill in creating and maintaining technical documentation to include run book creation for routine or repeatable operations Job Responsibilities:
• Monitor and maintain operational readiness and reliability of the CE operational systems
• Develop effective working relationships within the CE department and support teams of the CE operational platforms
• Develop automated processes and technical documentation in conjunction with departmental resources
• Actively own and coordinate issue resolution between departmental and support partners
• Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution • Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
• Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames
Basic Qualifications Relevant Skills:
• Machine Learning
• Statistical Modelling
• Ability to develop effective working relationships
• Possessing excellent interpersonal skills to include teamwork, facilitation, and negotiation
• Ability to work independently or as part of a team to resolve issues
• Effective written and verbal communication skills
• Demonstrate an ability to work under pressure, manage competing priorities and meet or exceed expectations regarding issue identification, resolutions and communication.
Required Education:
BA or equivalent work experience