DescriptionPurposeResponsible for monitoring, distributing, and tracking Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.Job Duties:
- Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
- Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
- Quickly and accurately communicate summaries of actionable recommendations
- Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
- Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Maintains a clean work area and performs work in a neat and orderly fashion
- Maintains current knowledge of John Deere and competitive products
Job Requirements:
- Demonstrated outstanding customer service and communication skills
- Experience with basic computer functions; experience using Deere systems preferred
- Experience writing and speaking effectively to individuals and groups
- Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
High School Diploma, GED, or equivalent experience required.Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.Ag Pro Companies is a Drug Free Workplace and Equal Opportunity EmployerAll positions require pre-employment screening.Must be authorized to work in the United States.#AgProE