Mail Clerk
: Job Details :

Description: This role rides the delivery truck and assists with the delivery of U.S. Mail, Harvard interoffice mail, packages and materials. Obtains signatures from addressees as needed. Sorts mail and materials at the mail center by truck and walking routes. Daily interaction with delivery customers. Assists in filling out the daily delivery logs tracking volume and materials, vehicle inspections and customer service issues. Performs other duties and tasks as assigned. Position Summary: Performs a wide variety of moderately complex administrative duties and customer service functions essential to the successful operation of the Mail and Distribution Services' unit. Exercises judgment in selecting and applying established procedures correctly, and determines when to refer problems to the supervisor. Will work closely with the Operations Manager, Mail Services Staff and Management Team to ensure the successful operation of Harvard University Mail and Distribution Services, through a commitment to the highest standards of customer service. Duties and Responsibilities: • Knowledgeable of all Mail and Distribution Services' policies and procedures. Can handle all forms of communication when handling customer inquiries. Must possess skills in and must be comfortable with dealing with the public and should know how and where to get answers when necessary. • Can perform one or more of the major work processes for Mail and Distribution Services including but not limited to: Sorting and metering of mail, receiving of parcels from USPS and other carriers, running satellite mail centers, loading docks, mail count, data entry, delivery of mail and packages, tracking of charge back and billing information, Mail Services email responses and the student mail forwarding process. • Must be able to learn all Mail Services' operating systems and develop a basic understanding of all processes in use at Mail Services. • Must have a working knowledge of mail equipment, such as ink jet printers, inserters and metering machines and ability to run jobs on these machines. • Works to prepare direct mail. Receives inventory, performs miscellaneous hand operations: labeling, folding and kitting. • Will be responsible for work with student and customer information, where confidentiality must be maintained. • Keeps informed of U.S. Postal and other carrier rates and regulations regarding mail piece design and shipping of mail and packages. Uses computer systems for shipping and receiving in place at HUMS including UPS online, FEDEX online, Pitney Bowes and WITS Tracking. • Performs other duties as required. Requirements: High school graduate or equivalent with some administrative training and one to two years of related experience (customer service preferred). Must have excellent communication and interpersonal skills. Must be able to work as part of a team and be able to effectively interact with a wide variety of constituencies. Must have excellent customer service skills and experience working with the public. Must be able to perform duties with a high degree of speed, accuracy and attention to detail. Experience with mail handling, metering, and shipping and receiving preferred. Must be willing to work in multiple locations on the Allston and Cambridge Campuses. Technology Skills Required: Must have strong computer skills including experience with spreadsheet and word processing software packages (Windows, Microsoft Word and Excel, FileMaker Pro preferred). Must be willing to supplement knowledge with training and development courses. Special Requirements: May be required to work alternate schedules during Mail Services' peak seasons. May be required to be certified through USPS Mail Piece Design program. Will be required to wear a HUMS provided uniform and PPD where necessary. Will be required to have annual trainings through Environmental Health and Safety and maintain certification.