Location: Boston,MA, USA
General Summary/Overview Statement:
Under the general direction of the Senior Manager, Support Services and within established hospital and departmental guidelines, the Mail Services Associate is responsible for sorting incoming mail, picks up and delivers mail, meter outgoing mail, processes overnight packages and provides customer service.
Principal Duties and Responsibilities:
* Process incoming mail by rough and fine sorting according to department standards for productivity and accuracy.
* Receives tubs and trays of mail, packages, periodicals, and other items from the United States Post Office.
* Collects mail from various collection points throughout the hospital.
* Utilizes hospital's Address system, with the location of key offices, labs, and individuals at MEE, and maintains familiarity with the location of Mass General Brigham Healthcare Systems offices.
* Process all outgoing mail in accordance with USPS regulations in metered mail operations.
* Have or possess the ability to obtain knowledge of postage machines.
* Answer any customer questions related to Mail Services. Provide excellent customer service.
* Maintains familiarity with UPS and Federal Express procedures in order to accept and prepare material for sending via one of these services. Provides advice to customers regarding the selection of the best service/least expensive express service.
* Utilizes computerized database to determine location for patient mail and to obtain home address of discharged patients.
* Process all outgoing UPS and FedEx packages and checks for proper cost center info.
* Deliver and pick up patient mail from designated units.
* Conducts themselves in accordance with all applicable hospital and departmental policies.
* Maintains confidentiality and security of in-coming and out-going mail and packages.
* Process accountable mail (certified/ express mail)
* Follows Hospital, JC and DPH guidelines and procedures.
* Performs other duties as assigned.
Skills/Abilities/Competencies Required:
* Ability to sort mail manually and electronically.
* Exceptional customer service skills.
* Computer skills for data entry of lookup mail with the MGB phone directory.
* Ability to learn how to operate postage meter machines.
* Ability to lift and carry heavy objects up to twenty-five pounds. (25 lbs.)
* Ability to push and pull mail carts up to fifty pounds. (50 lbs.)
* Basic mathematical skills.
* Effectively communicate in English both oral and written.
Licenses, Certifications, and/or Registrations:
Ability to obtain or possess MDP (Mail Design Professional) certification from USPS is preferred for processing outgoing mail.
Education:
High school diploma or GED equivalent preferred.
Experience:
Minimum of 2 years prior mail experience preferred.