Location: Jersey City,NJ, USA
Customer Service Rep
Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.
* Scan all incoming mail and properlysend to recipients.
* Create shipping labels for domestic and international shipments
* Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.
* Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.
* Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.
* Handle time-sensitive material like confidential, urgent packages
* Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.
* Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required
* Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
* Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
* Maintain mail carts and other important documents related to associate or employee moves
* Adhere to all safety procedures