Mail Operations Representative
: Job Details :

Section 1: Position SummaryThe Mail Operations Representative is accountable for providing high quality services to 529 plans via mail requests and following documented procedures. This position provides client services to 529 plans by managing incoming mail requests from account owners and advisors seeking information or executing requests on specific accounts, product or plan information, and policies and procedures. Accountable for but not limited to mail operation functions including sorting/opening mail, mail preparation, scanning, and archiving/retrieving documents. The ideal candidate must be able to work in a team environment and have a flexible schedule and be able to work in a fast paced, time sensitive environment.Section 2: Job Functions, Essential Duties and ResponsibilitiesMeet and/or exceed department standards for productivity and qualityReview financial vouchers ensuring all batches are in good order within proprietary systems.Utilize remote check deposit software to transmit time sensitive checks to the bank.Sort and prepare incoming mail based on plan, transaction type and documented procedures.Scan and archive prepared batches.Utilize document capture and storage applications to process requests.Demonstrate flexibility and team-oriented attitude in support of 529 plan business..Provide exceptional client service skills.Demonstrate strong problem resolution skills.Solid organizational and communication skills with strong attention to detail.Complete core corporate training and develop solid knowledge of systems.Self-motivation to consistently improve job knowledge to advance service capabilities.Stay up-to-date on 529 and financial services industry knowledge in support of clients.Provide suggestions on how to improve quality and/or productivity.Demonstrated ability to prioritize work ensuring high priority tasks are completed within a timely matter amongst a team environmentWillingness to assist other functional areas.Be a willing participant or take ownership of projects assigned to unit.Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.Assist with other tasks and projects as assigned5 days a week in officeSupervisionN/ASection 3: Experience, Skills, Knowledge RequirementsAssociate's or Bachelor's Degree preferred6 months experience in a professional work environment preferredA team player with a strong analytic mindset with advanced problem solving, organizational and communication skillsDetail oriented, PC/keyboard proficient, flexible, self-motivated, ability to multitask and work well under pressurePrior financial service industry experience or Cashiering/Reconciliation experienceSeries 6 and 63 licenses are preferredWe are proud to be an Equal Opportunity EmployerBe aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).