JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves - The Mailroom, Services and Logistics Coordinator role performs all activities related to shipping/receiving, delivering, transferring, storing, transporting and maintaining an active site following cGMP procedures and regulations within multiple tracking systems and buildings on and around the client campus. We are seeking a professional individual who enjoys working within a team, customer service centered and has computer skills which are essential to the role.
What is the day to day? Package Processing and Distribution
- Deliver and pickup mail to and from the post office
- Maintain logs for incoming and outgoing mail processed through the post office
- Sort and collate mail; Email notifications to recipients, dispose of junk mail
- Resolve/escalate issues with incorrect or returned mail
- Receive outgoing mail; weigh mail and apply correct postage
- Stamp mail with postage meters
- Record registered, certified and insured mail
- Process requests for outbound UPS, Federal Express and courier service.
- Weigh packages to determine applicable shipping fees, compare rates and propose the most cost effective option
- Process and handle all incoming and outgoing packages ensuring proper routing and labeling.
- Utilize DTS scanner / database software to track receipt of incoming packages and delivery to customers.
- Place mail/packages in proper staging locations for site distribution or outbound shipment
- Load mail/packages into van or onto cart for site distribution or transport to staging for outbound shipment
- Deliver mail and packages throughout client campus to drop zones or direct to recipient as required using carts/vehicle or other identified equipment wearing proper PPE and adhering to site rules.
- Process and handle all incoming and outgoing GMP samples and material in accordance with site procedures.
- Process and handle all incoming and outgoing HazMat items in accordance with safety directives and site procedures.
- Process and handle all incoming and outgoing time and /or temperature sensitive items in accordance with site procedures.
Special Freight Processing, Handling and Coordination
- Coordinate with Client Supply Chain site teams related to general freight receiving and staging activities required at the site warehouse location.
- Coordinate with Client site teams related to short term staging locations for freight.
- Coordinate with freight recipients, Client Buyers, Client Supply Chain, Client Supply Chain and JLL site team to provide timely and safe deliveries of previously staged freight.
- Maintain availability for reasonable overtime needs during evenings and/or weekend based on freight demands.
- Interface with JLL Mailroom Services Lead to coordinate work team assignments for overtime freight deliveries.
- Serve as primary point of contact for Special Freight Processing, Handling and Coordination requirements.
- Work closely with the Mailroom Services Lead to communicate, address and resolve road blocks and streamline the work process.
Equipment Operation
- Operate mail room van to transport mail and packages on and off site.
- Operate manual or electric pallet jacks as needed.
- Load and unload mail / packages on and off trucks.
Office Assistance
- Perform minor housekeeping assessments and maintenance in site common areas to ensure they meet client standards. This incudes coordinating and escorting vendors as needed.
- Ensure mailroom is adequately stocked with mail supplies.
- Stock copy rooms with copy paper, monitor usage to ensure adequate levels are maintained.
Desired experience and technical skills Required - Must have a valid driver's license
- Must maintain and stay current on required training and any certification.
- Willing to expand with a can-do spirit
- Any and all other duties / tasks assigned
- Candidate must have a high school diploma or a GED equivalent
- 5+ years of related skills applicable to corporate mailroom operations in a GMP environment
- Possess a valid motor vehicle operators license with a clean driving record
Preferred - Knowledge of DOT HazMat regulations and requirements.
Skills and knowledge - Excellent communication skills in English, both written and oral.
- Excellent computer skills to include proficiency in Microsoft Excel and Word.
- Knowledge of current postal codes, procedures and regulations.
- Experience with UPS, Federal Express and courier services.
- Familiar with DOT HazMat regulations and requirements.
- Experience with GMP time and temperature sensitive material processing and GMP raw material processing.
- Excellent customer service and follow-up skills.
- Prior supervisory experience beneficial but not required.
Other abilities - Ability to learn quickly
- Ability to inspect and sort mail/packages in a way that helps speed processing & delivery
- A high degree of accuracy is required for proper handling and routing of sensitive items.
- Ability to operate a variety of office equipment (copy machines, fax machines, computers).
- Ability to operate a variety of mail/package processing equipment (postage meters, scales, DTS scanners and associated software).
Physical work requirements and work conditions - Must be able to lift 50 lbs (must demonstrate as requested)
- Ability to spend much of the day on his/her feet
- Must be able to work quickly with hands and have good hand/eye coordination
- Frequent exposure to the elements (heat, cold, wind, rain, sun, snow, ice, slush)
Estimated total compensation for this position: 40,000.00 - 45,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location: On-site -West Greenwich, RI If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
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