Job summary The Maintenance Engineer is a critical part of our hotel's management team, responsible for delivering excellent customer satisfaction and collaborating with our associate and management teams to take great care of the hotel. As our only dedicated maintenance employee, the maintenance engineer is critical to the success of the business, splitting time between routine repair work, preventative maintenance work, and special projects. Job responsibilities
- Promote and model company culture centered around company mission and values as part of the hotel's management team.
- Review, organize, manage and prioritize maintenance requests from guests and other team members to maximize guest satisfaction and manage maintenance costs.
- Design and implement preventative maintenance processes, procedures and schedules in accordance with hotel brand standards and recommendations.
- Estimate, plan for and manage warranty programs and maintenance-related expenditures for budget tracking and planning and assist in the budgeting process.
- Solicit bids and evaluate proposals from contractors to perform work not handled internally and oversee contractors to ensure work is completed to specifications in a cost-effective and timely manner.
- Maintain exterior areas including building exterior and parking lot for maintenance, landscaping/mowing, painting, snow removal, etc.
- Complete and organize maintenance logs as required by brand standards, government regulations and property ownership team.
- Implement employee safety procedures, manage initial and ongoing staff safety training, and complete all required documentation for brands and government regulators.
Qualifications
- A positive attitude and a commitment to working as a team to deliver excellent service.
- Passionate and knowledgeable about building maintenance, with at least 1-2 years of maintenance or construction trade experience.
- Natural ability to work independently and a skilled problem solver.
- Strong organizational skills and high attention to detail.
- Some computer skills required.
- Able to prioritize and organize tasks while managing multiple projects at once.
- Able to speak directly with guests to identify problems and resolve issues with upset guests.
- Excellent communication and leadership skills.
- Flexible schedule (weekend and holiday availability are required).
- Able to handle stressful, high-pressure situations and conflict in a calm, professional manner.
- Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds.
- Able to successfully pass a drug test and background check.
Compensation & Benefits
- Competitive hourly wage based on position and experience.
- Annual performance reviews.
- Quarterly bonus plan with revenue sharing and team performance incentives.
- Health, vision and dental insurance (full-time associates and managers).
- Paid vacation (full-time associates and managers).
- 401(k) with 3% employer contribution (no employee match required).
- Up to $500 per year in tuition assistance.
- Hotel discounts for employee, family and friends through brand discount programs.
- Opportunities for promotions into senior leadership roles.
About TS2 Hospitality TS2 Hospitality (www.ts2hospitality.com) is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open and two more under development. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. Our vision: We deliver remarkable hospitality by encouraging excellence in each other. Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!