Job DescriptionHay Creek Hotels is seeking an organized and self-motivated Maintenance Engineer / Facilities supervisor to join our team of hospitality professionals. The Wolfeboro Inn and Wolfe's Tavern, managed by Hay Creek Hotels, 'the Jewel of Lake Winnipesaukee', positioned on the shores of Lake Winnipesaukee in the historic small town of Wolfeboro, NH. It offers 44 lodge-styled guest rooms and one of the only authentic New England pubs in the Lakes Region, Wolfe's Tavern. Wolfeboro is a highly seasonal family-friendly summer destination with unlimited outdooractivities and astounding lake views. Visit wolfeboroinn.com and wolfestavern.com for more information.Job Summary:
- Manage customer needs by responding promptly to all guest issues, maintain a responsive complaint program and address all work orders in an efficient and effective manner.
- Responsible for the proper operations and upkeep of all; electrical, mechanical, plumbing, HVAC, painting, tile work, laundry, kitchen, refrigeration, lighting systems, and all specialized equipment. Ensure compliance with city, state and /or federal code ordnances and maintain all required permits and licenses for entire facility.
- Cost effective management of equipment purchases or leasing, service contracts, repair and maintenance agreements, out-sourcing local 3rd party tradesmen, management and achievement of budgeted capital and repair and maintenance operating costs.
- Responsible for management of engineering/maintenance staff including; scheduling, employee relations, effective communication venues, coaching, evaluating and reviewing, hiring & training, and leading the team through delegation and accountability.
- Maintain department expenses within budget. Evaluate third party bids, code invoices, mange direct accounts, and ensure monthly checkbook accounting is complete and accurate.
- Develop & maintain preventive maintenance programs for all equipment, guest rooms, restaurant, public areas, parking garage and all other facilities located on property
- Leadership role in curb appeal, landscaping, and grounds maintenance in all weather conditions.
- Manage the hotels safety, security and health programs with local fire department, other emergency respondents and vendors to educate staff in areas related to; Energy conservation, Security protection, Safety awareness, loss prevention, safety manual, OSHA regulations, Right to Understand Law, safety committee, emergency processes and fire alarm procedures.
- Adheres to all; health, sanitation, safety and security, laws, policies and procedures in the department/hotel.
- Monitors and ensures departmental compliance with all state and federal wage and hour employment laws.
About Hay Creek Hotels:Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.Our Core Values and Beliefs;We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.To learn more, visit us at www.HayCreekHotels.comExperience and Skills
- 3+ Years Engineering/Maintenance experience, hotel environment highly preferred
- Previous professional HVAC, Electrical, Plumbing, or Construction experience a plus
- Familiar with web-based maintenance work order programs a plus
- Some Microsoft Office skills required, including experience with Outlook (email), Word, and Excel
- Proven communication, leadership and management skills
- Ability and willingness to be on-call 24/7 for hotel emergencies
- Clean work habits with great attention to detail
- Able to furnish a valid driver's license
- Ability to multitask and prioritize effectively while maintaining calmness, composure, and hospitality
- May be subject to successful completion of background check and/or DMV check.
Job BenefitsHay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
- Free Life Insurance of $25K from HCH*
- Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
- Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
- Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
- Complimentary Staff Meals Daily
- Weekly payroll schedule
- Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
- Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
- Dining Discounts at any HCH Property (50% off food for employee and guests)
- Spas, Golf Course, and Activities Discounts at any HCH Property
- Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
- Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
- Supportive Culture that is fun and motivating, with open-door policy work environment
- Employee Recognition Program through 'Delight Dollars' appreciation and prizes
- Employee Assistance Program including 24/7 confidential support and KOFE financial education
- Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
- Free Parking
(*for eligible associates classified as benefits eligible)