Location: Minneapolis,MN, USA
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.
The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can't refuse!
We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We're looking forward to getting to know you!
Job Summary
The Maintenance Technician is an important role with direct contact with our residents, providing a top-notch customer experience while responding to maintenance needs for the company's portfolio of single-family homes. This position is assigned a company vehicle and will travel between homes as assigned, delivering timely and professional service to residents.
Essential Job Duties and Responsibilities
Respond promptly and professionally to maintenance service requests
Provide excellent customer service to prospective and current residents and promote a quality living experience for all residents
Perform ProCare visits periodically throughout resident's lease term to perform preventive maintenance and repairs across multiple trade categories (e.g. HVAC, electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, and appliances) in order to reduce future reactive maintenance service requests
Complete general property condition assessments (“GPCA”) at all property visits and submit alerts to property management for items that require immediate attention
Understand and review Technician-specific reports/scorecards to identify opportunities for improvement
Provide continuing education to residents regarding important maintenance topics, such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.
Perform repairs to vacant properties while they are on-the-market or during the turn process
Properly utilize and care for company supplied tools, materials and vehicles
Perform other duties as assigned
Education and/or Experience
High School diploma or equivalent
Minimum one year of previous experience in property management maintenance, other building maintenance or related experience is required
Skills/Specialized Knowledge
Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
Knowledge of federal fair housing laws and any applicable local housing provisions
Ability to read, write and understand English
Ability to use a personal computer, iPad, Yardi Work Order module, or other computer tracking systems
Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
Ability to perform basic mathematical functions
Ability to multi-task
Ability to make quick and effective decisions and analyze and resolve problems
Ability to work in a fast- paced, ever changing environment; must be adaptable and flexible
Ability to maintain confidentiality
Ability to drive an automobile
Licenses or Certifications
Current driver's license and automobile insurance required
Licenses and/or certification as required by state law
The following certifications are preferred but not required:
OSHA 10
EPA Certification, Type I and II
HVAC Certification
CPO certification (pool)
Other Requirements
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Must maintain professional appearance and comply with prescribed uniform and appearance policy
Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate
Ability to work weekends and non-traditional holidays if needed
Must be reachable via phone, except during approved time off
Must provide basic hand and power tools
Extensive travel within assigned portfolio required
Physical and Mental Demands
Standing, walking, and/or sitting for extended periods of time
Frequent climbing, reaching, and use of fingers
Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
Ability to lift and/or move an excess of 50 pounds or more
Ability to use standard maintenance equipment
Ability to operate assigned equipment and vehicles
Ability to verbally communicate to exchange information
Work Environment
Indoor and outdoor field environment
Exposure to atmospheric conditions
Travel from site to site
Work and/or walk on various types of surfaces
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at ...@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.