POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Ensure at all times operating principles are being adhered to:Clean - Keep all areas clean and pristine.Safe - Follow all safety policies and procedures.Friendly - Use customer courtesy skills to provide superior guest service.Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.Interact with all guests and employees and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. Responsible for general maintenance of all facilities on property and the property itself. Perform maintenance with guidance from supervisor.Responsible for maintaining, repairing, and replacing gaming table layouts with instructions provided by a supervisor.Basic Knowledge of the HVAC system, alarm system, and generators. Perform routine maintenance on the systems with instruction from supervisory personnel.Ability to perform basic painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property with guidance from supervisory personnel.Follow outline of preventative maintenance as scheduled.Ensure the safety and security of all guests and employees.Operate all types of hand tools, power tools, and machinery that relate to the function of a maintenance shop. Chemicals used in maintenance. Ladders and safety equipment.Operate all lawn equipment including tractors, gators and perform basic grounds keeping. Completes all company-required training within designated time frames.Performs other duties as assigned.WORKING CONDITIONS/ESSENTIAL FUNCTIONS
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
- Ability to communicate effectively with guests and all levels of employees.
- Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
- Ability to perform assigned duties under frequent time pressure in an interruptive environment. Availability to work 24-hours a day, 7 days a week, varied work schedules and holidays.
- Some confined areas. Exposed to hot and cold temperatures. Varied weather conditions, fumes, and chemicals used in maintenance. Exposed to smoke, bright lights, and noise.
- Physical requirements-
- Sitting 3%
- Standing & Walking 70%
- Lifting 10% (50lbs. Overhead, arms length, up to 20lbs.)
- Bending & Stretching 20%
- Pulling & Pushing 20%
- Climbing & Reaching 20%
JOB QUALIFICATIONS
- High School diploma or GED equivalent preferred.
- Zero to two years experience in facilities maintenance or a combination of education/experience.
- Valid drivers license with clean driving record.
- Ability to read, write, and understand simple instructions.
- Knowledge of OSHA required standards and safety requirements.
- Knowledge of personal protective equipment.
- Ability to perform assigned duties under frequent time pressure in an interruptive environment.
- Must be able to obtain and maintain Valid Missouri Gaming license.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.