Location: Buffalo,NY, USA
Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Residence Inn Cheektowaga/Buffalo
107 Anderson RoadBuffalo, NY 14225
Overview
Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Responsibilities
Make repairs to hotel air conditioning system: change filters, clean coils, replace motors.
* Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.).
* Take required readings on equipment.
* Test cooling tower and record readings.
* Replace and program televisions as needed.
* Replace light switches, receptacles, light bulbs and fixtures.
* Perform furniture repair.
* Replace and repair pumps.
* Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc).
* Understand and be able to read blueprints and wiring diagrams.
* Trace and repair all types of water lines.
* Troubleshoot and repair kitchen equipment.
* Maintain repair and preventive maintenance records.
* Perform and maintain work to local, state and Federal codes.
* Test, clean and repair swimming pools and spas.
* Paint designated areas.
* Repair and finish sheet rock.
* Repair all types of wall coverings.
* Repair and program hotel electronic lock system
Qualifications
Education & Experience:
* High School diploma or equivalent and/or experience in a hotel or a related field required.
* At least one year of progressive experience in a hotel or related field preferred.
* Trade school and/or College course work in related field helpful.
Physical requirements:
* Flexible and long hours sometimes required.
* Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects