Maître D' - Manhatta Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer's Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality. Who you are: The Maître D' role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maître D' has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence. What you'll do:
- Create a welcoming and hospitable environment for guests whether in person or over the phone.
- Quote accurate wait times while “finding the yes” for all guests.
- Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
- Work with efficiency and a sense of urgency while remaining composed.
- Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms.
- Coordinate with management to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.
- Consistently support a culture of Enlightened Hospitality.
- Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success.
What we need from you:
- 2+ years in a guest-facing restaurant role
- A passion for guest experience and hospitality
- Ability to stand or walk for long periods of time
- Ability to lift 30-35 pounds
- English fluency and additional languages preferred, but not required
What you'll get from us:
- Hourly rate of $10.65 + tips*
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support you with an active life outside of work
- Paid Parental Leave
- 51% dining discount throughout the USHG family of restaurants
- Eligibility for the USHG Digital Wallet, where you'll have daily access to earnings and flexible saving options
- Flexible Spending Options (health care, dependent care, transit & parking)
- Employee Assistance Program to support overall mental wellbeing
- Exclusive access to primary care, mental health, and other healthcare services through
- Matched 401(k) to help you invest in your future
- Generous Employee Referral Program
- Access to the USHG HUGS Employee Relief Fund
- Access to Mentor Programs, Career Development classes, and personalized career advancement support
*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.