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Position Summary:This position is responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Managing the reservation book and accepting walk-in guests to help maximize seating for each shift. Acknowledging and interacting with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Primary Duties and Responsibilities: includes but not limited to:
- Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
- Anticipates and accommodates all needs of the guest.
- Maintains the general cleanliness and orderliness of the entrance area and entire venue.
- Complies with Department of Health and company sanitation standards.
- Actively takes and processes reservations.
- Assists with incoming calls and answering guest questions.
- Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
- Provides dining room team with initial table set-up.
- Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all appropriate menus are printed and ready for service.
- Ensures that all menu books are organized with current menus.
- Performs opening side-work as prescribed.
- Performs closing side-work as prescribed.
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
Secondary Duties and Responsibilities:- Participates in any training sessions or departmental meetings.
- Learns by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
Minimum Education and Qualifications:- High School Diploma or equivalent
- Two years of experience as a Food Server or Restaurant Host in a high volume restaurant/nightclub/lounge
- Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant
- Previous experience as a Maitre'd and/or Tao Group Hospitality Wing
- Must be able to read, write and determine wait time based upon procedures
Competencies: Incumbent will master the following competencies while in this position:
- Strong written and verbal communication skills
- Strong organizational and multi-tasking skills
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
- Knowledge of all legal beverage service guidelines and state liquor laws, including proper identification, refusal of service and shutoff procedures
- Property wide knowledge of Mohegan Sun for the purposes of assisting guests
Training Requirements:- Tao Group Hospitality in-venue Maitre d' training
- Knowledge of Word, Excel and Outlook
- Outlet-specific standard operating procedures
- SMART alcohol awareness
Physical Demands and Work Environment:- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends an
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.#JoinourwinningteamWork Shift:RegularKnock, knock. Hear that sound? That's opportunity!
Mohegan Sun practices Native American Preference in hiring. Native American means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.