Major (Corrections)
: Job Details :

Job Posting Title:Major (Corrections)Department:Metropolitan Detention CenterLocation:100 DEPUTY DEAN MIERA DR SWPay:$76,669.00 - $120,474.00Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.Major (Corrections) will oversee inmate custodial responsibilities to include confinement of persons charged with a violation of a law. Responsible for inmate programs and services directly impacting inmates to ensure all operations are conducted in compliancy with federal, state and county regulations, court orders, and accreditation agencies. Employee supervision includes hire selection, training oversight, performance assessment, coaching, disciplinary, and termination actions.GENERAL JOB DESCRIPTIONMajor (Corrections) will overseeinmate custodial responsibilities to include confinement of persons charged with a violation of a law. Responsible for inmate programs and services directly impacting inmates to ensure all operations are conducted in compliancy with federal, state and county regulations, court orders, and accreditation agencies. Employee supervision includes hire selection, training oversight, performance assessment, coaching, disciplinary, and termination actions.DUTIES AND RESPONSIBILITIES 1. Oversee and administer the services provided directly by MDC's Special Assignments/ Operations in conjunction with other County and public services agencies.2. Conduct internal audits for quality assurance to ensure operational and staff compliance with all MDC policies; court and accreditation directives; and recommend to the Deputy Warden any policy changes and implementation for operation of inmate services. 3. Collect, aggregate and analyze section data to modify and improve processes and compete trend analysis. 4. Represent MDC to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with those of other divisions, departments and outside agencies and organizations. 5. Supervise employees and manage projects as assigned; allocate work, train staff, evaluate employee performance, recommend employee discipline and counsel/coach employees. 6. Oversee the preparation of reports related to the activities of the compliance section. 7. Respond to and resolve difficult and sensitive citizen inquiries and complaints.8. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information. 9. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.* The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.FUNCTIONAL AREAS:MAJOR (ADMINISTRATIVE) Major (Administrative) is responsible for overseeing and enhancing the integrity, efficiency, and effectiveness of the of Metropolitan Detention center operations. This position requires in-depth knowledge and experience in various areas including professional standards, the Prison Rape Elimination Act (PREA), inmate grievances, disciplinary appeals, social services, program coordination, inmate support services, classification, investigations, and policy development. Employee supervision includes hire selection, training oversight, performance assessment, coaching, disciplinary, and termination actions.MAJOR (OPERATIONS) Major (Operations) plays a critical role in supporting the Deputy Warden to ensure the smooth and efficient daily operations of key facility services, including training, fleet and transport management, medical and mental health services, CERT, Honor Guard, K9 unit, recruiting, and peer support programs. The Major is responsible for ensuring staff adhere to policies and procedures, supervising daily activities, and addressing operational challenges promptly and effectively. This position demands strong leadership and organizational skills to maintain the safety, security, and wellbeing of the facility, staff, and inmates. Employee supervision includes hire selection, training oversight, performance assessment, coaching, disciplinary, and termination actions.DUTIES AND RESPONSIBILITIES MAJOR (ADMINISTRATIVE) 1. Develop and enforce protocols to ensure high professional standards and ethical conduct throughout the department. Conduct regular assessments and audits to monitor adherence to professional standards and address any deficiencies.2. Provide guidance and training to staff on maintaining and exceeding professional standards.3. Ensure all correctional facilities comply with PREA standards, including implementing preventive measures and handling allegations of sexual misconduct. Lead investigations into PREA-related incidents and work with external agencies to ensure thorough and impartial inquiries. Oversee the development and delivery of PREA training programs for staff and inmates.4. Oversee and review the inmate grievance and disciplinary appeal processes to ensure fairness, accuracy, and timeliness. Address systemic issues identified through grievances and appeals to improve facility operations and inmate management. Ensure that grievance and appeal resolutions align with departmental policies and legal requirements.5. Oversee the development and implementation of social services programs that address the needs of inmates, including mental health, substance abuse treatment, and vocational training.6. Coordinate with community organizations and service providers to enhance inmate support services and reentry programs. Monitor the effectiveness of these programs and adjust based on outcomes and feedback.7. Manage and enhance inmate support services, including counseling, educational programs, and recreational activities. Work to ensure that support services contribute positively to inmate rehabilitation and reintegration.8. Develop strategies to address and improve inmate satisfaction and engagement with support services.9. Ensure accurate classification of inmates based on their risk levels and needs, and review classification decisions regularly.10. Develop and implement policies for effective custody management and inmate housing assignments.11. Monitor and assess classification systems to ensure they are fair and effective.12. Oversee and manage investigations into staff and inmate misconduct, including any violations of policies, laws, or procedures.13. Ensure investigations are thorough, objective, and conducted in compliance with legal and departmental standards. Prepare comprehensive reports and recommendations based on investigative findings.14. Develop, review, and update departmental policies and procedures to ensure they reflect current laws, regulations, and best practices. Implement new policies and oversee the training of staff on changes and updates. Evaluate the impact of policies and make recommendations for improvements based on operational feedback and evolving needs. 15. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information. 16. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.MAJOR (OPERATIONS)1. Assist the Deputy Warden in overseeing day-to-day operations across all service areas.2. Ensure that staff are following policies, protocols, and schedules related to training, inmate transport, healthcare services, and other operational areas.3. Respond to and resolve any immediate issues that arise in daily operations, including staff shortages, incidents, or logistical challenges. Ensure that personnel are properly deployed, roles are clearly defined, and that staff members are equipped to perform their duties effectively. Provide guidance and leadership to team leaders and ensure that any performance issues are addressed.4. Directly supervise staff across multiple departments, including training, CERT, Honor Guard, K9 unit, medical and mental health teams, and transportation.5. Assist in managing the facility's fleet operations, ensuring that vehicles are well-maintained, and transport schedules are adhered to.6. Supervise the coordination of inmate transportation, ensuring safety protocols are followed during transit to court, medical appointments, or inter-facility transfers. Troubleshoot any issues that arise during inmate transport and liaise with external agencies as needed.7. Monitor the daily delivery of medical and mental health services to ensure that inmates receive proper care. Collaborate with healthcare professionals to ensure smooth coordination between security and medical staff during inmate appointments or treatments. Address any security or operational concerns that may impact the timely delivery of healthcare services.8. Provide operational support to the CERT team, ensuring that members are available, properly equipped, and prepared for any rapid deployment needs. Assist with the ongoing training of staff, ensuring compliance with mandatory certifications and readiness for specialized roles (e.g., CERT, K9 handlers). Monitor training schedules and ensure staff attendance at required sessions. Support CERT and other tactical teams during emergency situations, ensuring communication and coordination between teams and leadership.9. Oversee the daily readiness of the Honor Guard and K9 unit, ensuring all ceremonial duties, searches, and security operations are conducted according to standards.10. Coordinate with team leaders to ensure specialized units remain operationally ready for both scheduled and emergency activities.11. Support recruiting efforts by overseeing new hire orientation, conducting interviews when needed, and ensuring the training of new staff is executed according to the facility's guidelines.12. Assist in managing the Peer Support Program, providing oversight to ensure staff members have access to emotional and mental health resources. Act as a point of contact for staff seeking peer support, helping to maintain a supportive and positive working environment. Collaborate with peer support coordinators to ensure staff receive timely and appropriate assistance when needed.13. Serve as a key figure in the response to emergencies or critical incidents within the facility, including medical emergencies, security breaches, or inmate disturbances. Document and report incidents, ensuring timely and accurate submission of reports to the Deputy Warden and other leadership.14. Monitor compliance with institutional policies, state and federal regulations, and best practices.15. Provide daily reports to the Deputy Warden on the status of operations across the assigned areas.16. Assist in conducting audits and inspections to ensure the facility meets safety, security, and operational standards.17. Lead daily operational meetings, ensuring clear communication between staff and leadership on priorities, tasks, and any operational challenges. Foster a culture of teamwork and accountability, ensuring that all departments work collaboratively toward common goals.18. Assist in scheduling and coordinating staff shifts, ensuring adequate coverage across all critical areas of operation.19. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information. 20. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above. Minimum Qualifications:Bachelor's Degree in Criminal Justice, Social Science, Public Administration, Business Administration, or a related field, and seven (7) years of work experience involving increasing responsibility in the corrections field, plus two (2) years in a managerial roleAny equivalent combination related to education and/or experience may be considered for the above requirements. Supplemental Information:PREFERENCESExperience with tactical units such as CERT, K9 operations, and emergency response. ADDITIONAL REQUIREMENTS1. The offer of this Bernalillo County position requires compliance with the following:2. Employee must successfully complete the post-offer employment medical examination and background investigation.3. Employee must comply with the safety guidelines of the County.4. Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM driver's license while employed in this position. 5. Employee must complete required FEMA training(s) as assigned to position.6. Employee must complete required Supervisor classes if applicable.WORKING CONDITIONS1. The majority of essential duties are performed indoors in a temperature-controlled environment.2. Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.3. Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.4. Indoor working surface is even and may be carpeted or tiled.5. Indoor surfaces are typically dry and may involve the use of stairs.6. Outdoor surface may be even or uneven and may be wet or dry.7. Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.8. Outdoor surfaces may include natural ground, asphalt, or concrete.9. Employee will be on call in emergency situations.10. Work hazards include high stress level of job and operating of a vehicle.EQUIPMENT, TOOLS AND MATERIALS1. Equipment typically used to perform administrative duties include the telephone, computer, telefax machine, photocopy machine, pager and two-way radio.2. Utilizes security equipment, restraint equipment, and mace as necessary, and weapons based on assignment.3. Utilizes first aide equipment, oxygen, fire extinguishers and other safety equipment on an as needed basis.4. Operates a county vehicle as assigned.5. Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.