The Iowa Department of Revenue's Internal Services Division is seeking a Management Analyst 3 to join our Product Support team.The Internal Services Division plays a crucial role in ensuring the Department's day-to-day operations run smoothly, efficiently, and effectively. Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the GovConnectIowa Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities. The dedicated staff of this division focus on elevating both the internal and external customer experience. Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers.In this position you will:
- Coordinate Department of Revenue projects for system changes and enhancements, and business process mapping using lean facilitation techniques
- Lead multiple small projects simultaneously and/or assist IT Project/Program managers on large projects and technology transformation initiatives
- Conduct performance monitoring, benefits realization, and investment justification
- Develop project business cases, engage in procurement, and develop quality documentation
- Gather business requirements and develop project plans with appropriate level of detail, and follow internal procedures for status reporting
- Coordinate the activities of project resources to ensure the project progresses on schedule and within budget
- Assist with writing test scenarios and instructions for business testers. Help prepare for testing activities, such as coordinating regression testing
Preference will be given to candidates with the following:
- Project work experience, such as coordinating projects and participating in business process improvement initiatives
- Strong communication skills and a customer service orientation
- Experience leveraging sophisticated technology to perform work
- Experience participating in IT modernization initiatives
Job Specific Competencies:
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Customer Service – Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
- Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Deductive Reasoning – Apply general rules to specific problems to produce answers that make sense
Employer Highlights:The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:
- Iowa Public Employees' Retirement System (IPERS)
- Retirement Investors Club (RIC)
- Flexible Working Environment- Work from Home Opportunities
- Health, Dental and Vision Insurance
- Vacation Leave
- Sick Leave
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability Insurance
The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.Applicants must live within the State of Iowa to qualify for this position.
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations.All of the following (a and b):Three years of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; andA total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.All of the following (a, b, and c):One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; andA total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; andA total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience.Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1.For additional information, please click on this link to view the job description.
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