SummaryThe incumbent serves as a Management Analyst in the Support Services Division (SSD) of the VA Regional Office. The position provides program, administrative, technical, analytical, and management support to the Chief and Assistant Chief, as well as other staff members. The Support Services Division (SSD) has undergone a consolidation of services nationwide.
This job is open to- Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
- Internal to an agencyCurrent federal employees of this agency.
Clarification from the agencyThis vacancy announcement is open only to current, permanent Department of Veteran Affairs employees or Current/former VA employees who are CTAP eligible.
DutiesMajor Duties:The incumbent serves as a Management Analyst (MA) in the Support Services Division (SSD) at theRegional Office (RO).The employee is subordinate to the Chief for managing the front office and assisting the supervisory staff by carrying out a complete range of administrative, project management, and analytical functions.
- Assist and advise management on the effectiveness and efficiency of the Divisions programs and functions
- Develops, analyzes, evaluates, and improves the effectiveness of work methods and procedures, management controls, information, and documentation systems.
- Analyzes management techniques, processes, and styles for improving organizational effectiveness.
- Handles correspondence and is privy to sensitive employee and labor relations issues.
- Provides advice and prepares memos for management regarding labor management issues, master agreement discrepancies and managements position on such issues.
- Gathers information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations.
- Provides position management advice and recommendations to agency managers including providing advice on the distribution of workload among positions and organizations.
- Formulates, presents, executes, and analyzes organizational budgets. Evaluates financial trends and determines compliance with agency guidance.
- Analyzes management techniques, processes, and styles for improving organizational effectiveness.
- Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Analyzes and prepares program status reports for review at all levels.
- Provides advice and prepares memos for the SSDC regarding labor management issues, master agreement discrepancies and management's position on such issues. Keeps all records and timetables concerning Master Agreement matters for the SSD Managers.
- Develops procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems and line or operating programs.
- Develops, analyzes, evaluates, advises on, or improves the effectiveness of work methods and procedures, organizations, manpower utilization, and distribution of work assignments.
Requirements Conditions of Employment- You must be a U.S. citizen to apply for this job.
- Selectees are subject to a background/suitability investigation.
- Selective Service registration is required for males born after 12/31/1959
- A probationary period may be required for employees.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement 10/02/2024.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
ANDSpecialized Experience:GS-11: Applicants must have one year of specialized experience equivalent to at least the next lower grade that has equipped them with the the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal progression for the occupation in the organization.
GS-11 Specialized experience is defined by experience with management and organization principles and practices. This experience must have provided the knowledge of quantitative and qualitative techniques to analyze, evaluate, and measure the effectiveness and efficiency of organizational operations. The applicant must document knowledge basic federal rules, laws, and regulations.ORApplicants may substitute education for the GS-11 specialized experience required.GS-11 Education Substitution: Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher-level graduate education OR; LL.M., if related.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: The work is primarily sedentary. Some walking is required for the tasks concerned.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
EducationApplicants may substitute education for the GS-11 specialized experience required.GS-11 Education Substitution: Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher-level graduate education OR; LL.M., if related. A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional informationWork Schedule: Regular office hours; Alternate work schedules are availablePromotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about CTAP eligibility can be found here.VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process..This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online view the following link for information regarding an Alternate Application.
- BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.You will be evaluated for this job based on how well you meet the qualifications above.In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration. After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Written Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience.
- Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
- Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed.
- Self-Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Technology Application - Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination
- BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.The following documents are required for all applicants:
- Resume
- SF-50/ Notification of Personnel Action
Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:Current Federal Employees:- If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
- To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
- If you previously held a higher grade, you must also submit an SF-50 showing that grade.
Resume- Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
- For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
- If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is most recent. It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Transcripts- If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
- Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
- Your transcript must contain the degree conferred date if you are substituting a degree for experience.
- If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here.
- A photocopy of your degree is not acceptable in place of a transcript.
- An official transcript will be required at a later date if you are selected for the position.
Applicants claiming CTAP/ICTAP eligibility must also submit:- Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
- Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
- Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
- Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information. In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - How to ApplyTo apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.The complete application package must be submitted by 11:59 PM (EST) on 10/02/2024 to receive consideration.1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.2. Click submit my answers to submit your application package.Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.Agency contact informationAlex RhodesPhone313#######Email...@va.govAddressBuffalo Regional Benefit Office130 S. Elmwood Ave.Buffalo, NY 14202USNext stepsAfter we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJOBS Resource Center.
- Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required DocumentsThe following documents are required for all applicants:
- Resume
- SF-50/ Notification of Personnel Action
Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:Current Federal Employees:
- If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
- To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
- If you previously held a higher grade, you must also submit an SF-50 showing that grade.
Resume
- Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
- For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
- If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is most recent. It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Transcripts
- If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
- Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
- Your transcript must contain the degree conferred date if you are substituting a degree for experience.
- If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here.
- A photocopy of your degree is not acceptable in place of a transcript.
- An official transcript will be required at a later date if you are selected for the position.
Applicants claiming CTAP/ICTAP eligibility must also submit:
- Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
- Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
- Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
- Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information. In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.The complete application package must be submitted by 11:59 PM (EST) on 10/02/2024 to receive consideration.1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.2. Click submit my answers to submit your application package.Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact informationAlex RhodesPhone313#######Email...@va.govAddressBuffalo Regional Benefit Office130 S. Elmwood Ave.Buffalo, NY 14202US
Next stepsAfter we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJOBS Resource Center.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request