Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.Who You AreWe are seeking an experienced and results-driven Manager of Data Protection Services to lead our global team of experts in safeguarding our customers' most valuable data assets. As a seasoned leader with a deep background in backup and disaster recovery (DR) solutions, you will be responsible for overseeing the strategic growth and operational excellence of our data protection services. We are particularly looking for candidates with experience working at or with Managed Service Providers (MSPs), who understand the unique demands of the industry. Your entrepreneurial mindset and ability to run the department like your own business will be key in ensuring the protection of our customers' data and driving the continued success of our business. If you are passionate about data security and ready to make an impact, we would love to hear from you.What You'll Do
- Oversee and manage a global team of data protection experts responsible for implementing, maintaining, optimizing, and innovating backup and DR solutions, including Barracuda Hybrid Backup, Veaam, and other leading technologies.
- Develop and implement data protection strategies that align with business objectives, regulatory requirements, and market trends, ensuring that data is protected from unauthorized access, modification, or deletion, even in the event of ransomware attacks.
- Conduct regular assessments of data protection systems and processes to identify and mitigate risks, including ransomware attacks, hardware failures, and human error, and design plans to mitigate these risks.
- Implement and maintain disaster recovery plans to ensure rapid recovery of data and systems in the event of outages or incidents, including offsite and offline backup storage to prevent ransomware attacks from affecting recovery capabilities.
- Provide technical guidance and support to customers on data protection matters, including best practices for encrypting backups, creating secure storage environments, implementing identity and access management (IAM) controls, designing and implementing immutable backup strategies, and conducting risk assessments.
- Stay abreast of industry trends, emerging technologies, and regulatory changes, identifying new market opportunities and developing innovative data protection solutions that provide strategic value to our customers.
- Collaborate with cross-functional teams to integrate data protection solutions with other IT infrastructure components, ensuring seamless data protection, recovery, and compliance operations.
- Analyze data protection performance metrics and identify opportunities for improvement, recommending enhancements to backup schedules, storage capacity, and recovery procedures.
- Prepare and present regular reports on data protection activities and status, including assessments of security risks, compliance with policies, and the effectiveness of data protection solutions.
- Drive business growth by actively marketing the department's services, building relationships with key stakeholders, and developing partnerships with industry leaders.
- Negotiate and manage contracts with vendors and partners, ensuring that we obtain the best value for our data protection investments.
- Proactively manage project schedules, budgets, and resources, ensuring the timely and successful delivery of data protection initiatives.
- Champion innovation and foster a culture of continuous learning within the team, empowering employees to develop new skills and knowledge.
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field.
- 10+ years of experience in data protection, with proven expertise in backup and DR solutions.
- Proven track record of leading and managing teams of data protection experts.
- In-depth knowledge of Barracuda Hybrid Backup, Veeam, and other leading data protection solutions.
- Extensive experience with virtualization technologies, including VMware and Microsoft Hyper-V.
- Strong entrepreneurial spirit and ability to run the department like your own business.
- Excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Essential Skills:
- Proficient in cloud-based data protection solutions.
- Experience with data loss prevention (DLP) and data encryption technologies to protect backups from unauthorized access and modification.
- Ability to design, implement, and manage data protection solutions for complex enterprise environments.
- Familiarity with industry standards and best practices for data protection, including regular backups, offsite storage, and security audits.
- Commitment to innovation and continuous improvement in data protection practices.
- Passion for safeguarding critical data and ensuring business continuity.
- Expertise in designing and implementing immutable backup strategies, ensuring that data backups are not susceptible to modification or deletion, even by authorized users.
- Understanding of ransomware prevention techniques and how immutable backups contribute to ransomware resilience.
- Ability to integrate immutable backups with disaster recovery plans to ensure that even in the event of a ransomware attack, critical data can be recovered.
- Ability to identify and pursue new market opportunities for data protection services.
- Strong negotiation and relationship-building skills to establish and maintain partnerships with vendors and customers.
- Proactive approach to project management and resource allocation.
- Passion for continuous learning and development of the team.
What We Offer
- Hybrid/Remote work
- Competitive compensation & benefits package
- Company events, recognitions, and celebrations
- Career development and growth opportunities