Location: Buffalo,NY, USA
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
* Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
* Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
* Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
* Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
* Employee Stock Purchase Program with additional opportunities to earn stock in the Company
* Retirement planning through the Company's 401(k)
Who we are looking for:
The Non-Captive Operations Manager will be the leader of the front lines of ACV Capital Non-Captive Operations. Duties include: Creating, developing, and managing operations processes for new Non-Captive ACV Capital products and programs such as Non-Auction Purchase, Remarketing Centers, and other burgeoning non-captive loan sources. Working across department lines with the Portfolio Management and the Credit Department teams to identify and monitor risk in the portfolio regarding payment escalations as well as document compliance. Reviewing current processes and looking for improvement within the Salesforce and COP platforms. The Non-Captive Operations Manager will also be supporting the business through its various phases of growth., ensuring consistency, accuracy, and the highest level of customer service across the team.
What you will do:
* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Be the leader on the front lines of ACV Capital Non-Captive Operations.
* Leading the Non-Captive vertical while supporting the business throughout its various phases of growth.
* Assist with recruiting and hiring for the expanding the Non-Captive Operations vertical to meet the growing demands of the business, in line with the operations budget.
* Identify and escalate new business challenges as they arise, taking a leading voice in providing an assessment and recommendations to senior management on proposed resolutions and process changes/creation.
* Identify opportunities for process improvements and lead their implementation within the Non-Captive vertical and cross-functionally when needed.
* Be a leading voice for continual technical system changes, scoping the most impactful technical system investments to support ongoing efficiencies and improved accuracy of the Non-Captive Operations' team.
* Manage multiple priorities within tight time frames while maintaining ongoing attention to detail.
* Perform additional duties as assigned.
What you will need:
* Ability to read, write, speak and understand English.
* Bachelor's degree in finance, business, operations, or related field.
* 5+ years' industry experience in automotive finance
* 1+ years' progressive supervisory or leadership experience
* Thorough knowledge of the floorplan and auto auctions industry
* Prior Operations Management experience
* Demonstrated leadership in process improvement/establishment.
* Experience leading a team in a fast paced environment.
* Proven ability to thrive in a continually evolving, dynamic environment.
* Six-sigma green belt is a plus.
Compensation: $87,000 - $103,000 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
Other details
* Job Family Operations
* Job Function General Operations
* Pay Type Salary
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* Buffalo, NY, USA