Job DescriptionJob TitleThe Manager Consulting Services is responsible for leading, managing and directing implementation support activities for Omnicell.Responsibilities
- Provide leadership and work direction for a remote team
- Manage and balance the workload of the team and facilitates problem solving as needed.
- Managing alignment of the company to customers.
- Quarterly revenue responsibilities and revenue risk mitigation based on companies' annual financial goals
- Drives the use of best practices for advising and consulting throughout the project life cycle for optimal customer outcomes
- Assist in setting and execution of the strategic direction for Omnicell Professional Services team within your product segment
- Supports hiring and onboarding of new staff and provides opportunities for career development and training.
- Provides front line leadership and support to team by demonstrating Omnicell's Core Values Instills a positive attitude and motivates team members by maximizing team and individual performance.
- Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
- Analyze actual performance against the project plan such as; timeline performance, utilization, customer satisfaction, and employee engagement and make necessary adjustments consistent with plan objectives.
- Management and oversight of the following areas: revenue process, implementation best practices, process/workflow consulting and education.
- Develops, maintains and rebuilds partnerships with internal and external stakeholders
- Continually seeks better ways of doing business.
- Support and participate in developing and executing effective practices, tools, and standards for implementations.
- Demonstrated ability and executing effective practices, tools, and standards for implementations.
- Builds commitment to common goals; creates an environment of collaboration.
- Embraces change.
- Manage time and resources effectively to meet company objectives..
- Participate in strategic initiatives.
- Focus on customer experience during the implementation process.
- Drive change.
- Recruits, hires and develops a high performing team.
- Maintain strong industry and product knowledge.
Required Knowledge and Skills
- Background managing clinical systems/software projects in the acute care market.
- Financial understanding of budgets, P&L and revenue goals.
- Strong communicator, articulate and persuasive to key people both within and outside of the organization.
- Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.
- Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.
Basic Qualifications
- Minimum 3 years' experience with previous people management experience in healthcare setting w/ Associates Degree or Professional Healthcare Certification
OR BA/BS in Healthcare, Project management, Business Admin, Finance, or MISWork Conditions
- Remote/field based role.
- 50% Travel required.
- Management of a remote team.
- Extended hours in front of a computer using video technology.
- Work across multiple time zones.
About UsSince 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of Outcomes. Defined and Delivered. Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.About the TeamOmnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at ...@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.