Manager, Customer Care - Ridgeland, Mississippi
: Job Details :

The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues. Essential Functions:Ensure quantitative and qualitative objectives are used to meet performance objectives. Manage staffing and scheduling functions. Compile reports and departmental communications. Participate in strategic planning and recommendation of action plans. Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring. Lead/participate in strategic department/company projects. Recommend process improvements. Maintain positive relationship with internal and external customers. Perform any other job duties as requested. Education and Experience:Bachelor Degree in business related field or equivalent years of experience required. Minimum of three (3) years of previous management/leadership experience preferred. Previous experience in an HMO environment or related industry preferred. Competencies, Knowledge and Skills:Prof...Customer Care, Manager, Team Leader, Leadership, Staffing, Retail, Healthcare, Skills