Manager, Customer Experience
: Job Details :

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Manager, Customer Experience, will support the Director, Customer Experience, in delivering a consistent and global customer experience that aligns with our brand values and business objectives, with a focus on stores. This role requires a strategic thinker with an understanding of voice-of customer (VOC) tools, retail operations, and clienteling to shape a seamless customer journey across touchpoints. The ideal candidate will develop and manage global CX strategies, implement training tools, and drive initiatives that empower store associates to deliver exceptional service and personalize engagement. A successful candidate is comfortable synthesizing customer data to develop insights to identify opportunities and make recommendations to evolve the customer experience and driving selling. Central to this role is effectively managing projects, programs and associate tools that enhanc...Customer Experience, Manager, Operations, Customer Engagement, Store Associate, Experience