Location: Tucson,AZ, USA
Manager, Customer Relations and Permit Program Operations Posting Number req21488 Department Parking and Transportation Department Website Link parking.arizona.edu Location Main Campus Address Tucson, AZ USA Position Highlights
The University of Arizona's Parking and Transportation Services(PTS) department is seeking a qualified candidate to fill their Manager of Customer Relations and Permit Program Operations position. This person will plan, direct, manage, and evaluate parking permit programs for Main Campus, Phoenix Bioscience Core Campus, University of Arizona Departments/ University of Arizona Sponsored Programs and outside affiliated entities. Position includes forecasting current and future needs, creates new parking locations and oversees permit program software configurations. This person will possess excellent leadership and critical thinking skills to develop, implement, and administer programs that provide essential services to students, faculty, staff, visitors and businesses regarding their permit needs and requirements.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities
* Accountable for setting goals and objectives for team members to achieve standards and outcomes. Direct supervisor of customer relations staff to meet job function standards and outcomes. Manages staff hiring, training, work schedules and disciplinary actions. Communicates performance expectations and conducts performance evaluations.
* Evaluate permit program methodology and correct deficiencies. Responsible to configure permit set-up and payment methods in parking software and on-line parking portal. Ensure configuration function to maximize efficiencies in University of Arizona garages and surface lot operations. Actively participates in quick-thinking resolution if malfunction occurs.
* Develop and implement new Parking Permit Programs for University of Arizona, Departments and affiliated/non-affiliated entities.
* Creates new parking locations and permit processes working independently with other managers or area responsible persons.
* Problems faced may be varied and solutions are guided by policies and practices but may not have a prescribed solution. Challenges require some analysis to understand and resolve.
* Responsible for creating and updating standard operating procedures.
* Explains policies, standards, and processes of the job area to others within and outside of the work unit.
* Enforce University cash handling, PCI and PTS compliance with appropriate policies, and procedures.
* Responsible for annual budget(s). Tracks expenditures.
* Manages customer online appointments, call center, department email and chat.
* Determines maintenance and replacement of cash handling, and credit card equipment.
Knowledge, Skills, and Abilities
* Ability to communicate effectively with different groups/individuals.
* Knowledge in the setup and implementation of programs.
* Skills in effective leadership and team collaboration.
* Skills in Excel and data analysis.
Minimum Qualifications
* Bachelor's degree or equivalent advanced learning attained through professional level experience required.
* Minimum of 3 years of related work experience or equivalent combination of education and work experience required.
Preferred Qualifications
* Experience with parking platforms such as AIMS and AMANO.
* Experience with SmartSheets and Amazon Connect.
* Experience navigating software programs.
FLSA Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Facilities, Grounds and Infrastructure Benefits Eligible Yes - Full Benefits Rate of Pay $59,404.00 - $74,254.00 Compensation Type salary at 1.0 full-time equivalency (FTE) Grade 8 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Grade Range Minimum $59404 Grade Range Midpoint $74254 Grade Range Maximum $89105 Career Stream and Level M1 Job Family Parking & Transportation Job Function University Operations Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 1 Target Hire Date 2/17/2025 Expected End Date Contact Information for Candidates Christina Camacho
Human Resources Generalist I
Christina ...@arizona.edu
(520) ###-####
Open Date 12/23/2024 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Diversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness. Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.?These?reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at ...@arizona.edu.