Manager, Customer Success
: Job Details :

About Foursquare Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare's location tech stack is being utilized by the world's largest enterprises and most recognizable brands.About the PositionFoursquare is looking for a Manager, Customer Success to join our team, based out of our New York office; on a hybrid schedule of T,W,TH in office. In this role, you will play a critical leadership role in our Marketers/ Ad-Tech business, managing a diverse team of 8 CSMs spanning across multiple North America locations and time zones. The right candidate will help define and drive the team's vision, evolve how the team's success is measured, and prioritize the investments and efforts needed to scale Foursquare's Customer Success team into a world-class and efficient organization.In this role, you'll Lead a team of 8 Customer Success Managers of varying experience levels, some of whom are in earlier stages of their careerCoach and develop the team through professional career development and personal empowerment, enabling strong internal and external relationships with Foursquare team members and customersInform and execute on the overall strategy and direction for your team, while always connecting team efforts to company-level prioritiesIdentify areas for improvement for delivering world-class service and support to our customersDesign and implement processes, systems, and standard methodologies across the CS teamEstablish deeper relationships with customers and high-level executives, collaborating with our Account Management team to open up expansion opportunities that will drive added value for our customersPlay an escalation point for your team when sensitive situations arise and work directly with customers to ensure a smooth resolution. Evolve our ability to measure and act on trends across Customer Success activities, team capacity, customer sentiment, and overall team efficiencySupport the delivery of existing customer bookings and expansion targets Support the design and development of the motions and assets needed to support new products that are planned for release in 2024 and beyondEstablish strong cross-functional relationships with our internal Marketing and Sales teams to ensure that the right efforts are being prioritized for our customers, including effective feedback that will help to shape Foursquare's product roadmap What you'll need8+ years of professional experience, including 2+ years of Management experience at a Marketing/Advertising agency, or Media/AdTech company working in Customer Success or Account Management functions Results-driven with knowledge and experience in driving business objectives, customer relationship management, customer satisfaction, and revenue growthExcellent communication and organizational skills and a bias for proactively resolving issuesExperience working with campaign measurement solutions is preferred. Strong knowledge of Sales-led growth, Product-led growth, and/or Enterprise Software Sales/Success motions - experience in the AdTech space is nice to haveFlexible, startup mindset, and ability to operate within a very dynamic, fast-paced work environmentYour own unique talents! If you don't meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!Benefits and PerksFlexible PTO - rest and recharge when you need it!Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insuranceSavings and Investments - 401(k) with company matchEquipment Setup - you will receive all necessary hardware for your job functionFamily Planning and Fertility Programs - programs via Carrot Employee Resource Groups - to help you stay connectedAt Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.The annual total cash compensation range is $155,000-$185,000 howeveractual salaries can vary based on a candidate's qualifications, skills and competencies, as well as location. Salary is just one component of Foursquare's total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits!Things to knowFoursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.Foursquare Privacy Policy#LI-HYBRID#LI-CM