Job DetailsJob Location WASHINGTON COLLEGE - CHESTERTOWN, MD Remote Type Fully Remote Position Type Regular Staff (FT) Description Enterprise Applications is a department of the Office of Technology (OIT) which provides the technology, skills, and services that contribute to and support the mission of the College. OIT is committed to creating an environment in which faculty and students will have opportunities to succeed in their scholarship, research, creative activities, and effectively and efficiently conduct college business through services delivery excellence. Reporting to the Executive Director of Enterprise Application and Chief of Staff to the CIO, the Manager of Data Analytics & Reporting will be responsible for Providing leadership, innovation and oversight for data analytics operations to produce the data sets required to inform and develop insights and strategies for operational and business initiatives, as well as Developing the data standards and deploying automation tools to obtain and process data from different sources. The Manager of Data Analysis & Reporting is also responsible for Constructing data sets to analyze, inform, identify trends, and support stakeholder decision-making. Other responsibilities will include building processing capacity to support projects using statistical methods, modeling analytical methodologies and data analysis; while also managing the analysis, preparation, and presentation of operational data. The Manager will have the critical task of overseeing and participating in the development of data reports in support of business operations. Also collaborates with OIT Leadership, as well as leadership of operational areas to resolve issues identified during review process. Moreover, promotes and drives a self service data culture by developing self service data models, and build easy to use tools and dashboards, while teaching business users how to use them. Essential Functions:
- Assists in developing and leading strategy, implementation, and operations relating to WC's enterprise applications with an emphasis on operational excellence.
- Directs the work of the programmers under the Enterprise Application team and/or contracted vendors to ensure proper delivery, maintenance, and monitoring of the enterprise applications and their systems data and reporting.
- Collaborates with OIT leadership in the delivery of actionable technology goals that support the college mission and goals. Delivers effective application development and support for campus information systems, including ERP, LMS, Digital Collaboration Suite, Document Management, CRM, etc. Develops, implements, and monitors a strategic, comprehensive application plans that ensures that WCs applications meet ongoing and evolving business and IT requirements.
- Liaise with OIT leadership team to ensure that WC applications are compliant with all relevant regulation (HIPAA, FERPA, ADA, etc.). Ensures that WC applications can comply with expectations of WCs disaster recovery and business continuity plans. Manages and exercises oversight of the application groups project portfolio and fosters effective communication among interdisciplinary project staff and assigned OIT staff.
- Participates in setting project priorities with appropriate campus committees. Works with OIT leadership to develop and manage and monitor project budgets. Provides regular reporting on the status of application development to WC committees and other constituents. Works with the OIT leadership team to optimize internal processes (ex. change management, asset management, incident management, and configuration management).
- Monitors technology trends in the industry generally and in higher education specifically. Facilitates a metrics and reporting framework to measure the efficiency and effectiveness of the applications portfolio, facilitate appropriate resource allocation, and increase the effectiveness of the applications portfolio.
- Stays abreast of advances in the technology industry through regular conference attendance and other research and information channels.
- Performs related duties and fulfills responsibilities as required
QualificationsQualifications:Required Qualifications: Bachelors degree in computer science, information technology, analytics, quantitative field or equivalent combination of education and experience, Masters preferred. •5 or more years' experience business intelligence development tools to generate reports, dashboards and analytical solutions •3 or more years' experience with data analysis, dashboard design, data gathering, transformation, business analysis, reporting, software application, database design and technical documentation experience, preferably in higher education •SQL experience and dashboard building •Familiarity with visualization tools: Tableau, Power BI •Knowledge of Colleague, SQL, integrations, data models, data warehouses, data analytics and reporting •Leverage expertise in data analysis and visualization to uncover key trends, opportunities, and challenges that drive business growth defining key metrics and KPIs that align with organizational goals and objective •Provide comprehensive support for analytics & BI initiatives across the college which includes assisting with ETL processes, optimizing data pipelines and troubleshooting data quality issues to ensure the integrity and reliability of analytical insights Preferred Qualifications: Master's degree. Demonstrated knowledge of student information systems. Experience working in a higher education environment. Experience negotiating contracts for and operating in SAAS, IAAS, PAAS and other cloud environments. Experience and knowledge of SAP ERP environments. Knowledge and experience working with Ellucian products and services. Knowledge of Microsoft development, email, web, and collaboration platforms; Office 365, and the traditional Office suite. Database architecture experience including both transactional and data warehousing design and support. Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT and NIST. Professional certifications, such as PMP, ITIL, CISSP, CISM, or vendor certifications Other Requirements:
- Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.
- Must be able to work evenings and weekends as required for projects or on call rotation.
- This position could on occasion require, bending, reaching, ascending and descending stairs, kneeling, standing, walking, pushing, pulling, lifting, talking, and hearing. The employee may occasionally lift and/or move up to 25 pounds.