Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
We are seeking a talented individual to join the Consumer Entertainment Product team. This colleague will be responsible for strategies, planning and execution of programming related activities for Xfinity Video customers.This programming management role is responsible for strategic direction and operational readiness of change activities associated with the addition, changes, and/or removal of linear and streaming content for Xfinity Video tiers of service. This highly visible role requires coordination of critical tasks across many functional areas and stakeholder groups to ensure optimal preparation for programming changes, including caring for frontline readiness, customer impact and communications, and technical readiness.If you have a passion for the entertainment industry, lead with an audience-first mindset, and enjoy working in a highly collaborative, dynamic, and fast-paced environment, this opportunity is for you.
Job Description
Core Responsibilities
- Provide thought leadership and strategic input to change approach activities
- Coordinate operational readiness and change activities associated with programming changes.
- Drive seamless and timely execution of programming/channel adds, changes, and removals driven by customer needs or contractual obligations across all stakeholder teams.
- Support execution of pricing strategies associated with related programming changes.
- Ensure internal and customer-facing tools and systems reflect most up-to date information
- Facilitate standing calls/forums to provide programming updates, including agenda preparation, tracking action items, and maintaining go-to-market playbooks.
- Drive data and insight collection to understand impact and performance of relevant changes.
- Partner with an array of cross functional stakeholder groups, including Content Acquisition, Care, Editorial, Engineering, Entertainment, Finance, Marketing, Sales, Supply Chain, Procurement, Product, Technical Operations, and TPX (Technology, Product, and Experience).
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance.
- Due to the nature of programming/network contract negotiations, must be willing and available to work nights and weekends, as needed.
- Other duties and responsibilities as assigned
Minimum Requirements
- Bachelor's Degree
- 5+ years of related experience in product management, business analysis, operations, or a similar role.
- Telecom, entertainment, technology, or consulting industry experience preferred.
- Project management and time management skills, capable of handling multiple competing priorities in parallel.
- Proficient with the Microsoft Office Suite (Excel, Outlook, Power Point, Teams, Word, etc.) and file management platforms such as Smartsheet and SharePoint.
- Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and simplify complex or technical information into clear, concise business language/visuals.
- Proactive working style, including leadership and communication.
- Personal qualities of integrity, credibility; motivated and committed to excellence; positive attitude and can do work ethic.
- Strong interpersonal skills: collaborative, relationship builder, motivates others, promotes teamwork.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Strategic Insights; Stakeholder Management; Business Operations; Organized Thinking; Teamwork
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years