Manager, Event Technology - Cvent
: Job Details :

We are currently partnered with a global experiential agency that is looking for a talented Event Technology Manager who is an expert in Cvent technologies.

Responsibilities:

The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management

Implementation and project management of event registration websites, app builds and all technological aspects of our events, mainly within Cvent

Keep up-to-date on all emerging technologies, popular culture, and trends and ensure team members are informed as well

Innovating on new technology and how integration will flow between systems

Database Management: ensure consistency of information and generating lists upon request

Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc

Assist in the development and management of online registration

Effectively communicate with internal and external clients over the phone, in person and via email

Work with event Project Managers/Coordinators on overall program logistics, production, and implementation

Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request

Coordinate planning and utilization of the mobile app. May assist with build depending on the platform.

Lead contact for attendee management and technology vendors including pre-event and during execution

Assist in contacting clients for relevant information

Respond to ALL client email within same day (even during work travel)

Responsible for all registration collateral and equipment management

Create and distribute post-event client surveys

Registration desk flow design and set up

Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc

Reporting (response rates / new implications) and analytics and surveys

Advises on user experience of all pre-event and onsite registration for both virtual and in-person events

Qualifications:

• 5+ years of related experience including meeting planning and coordination
• 2+ plus years of related experience with event and registration technology
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms (Cvent required)
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
• Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)