Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio.
For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description
The Field Tools & Analytics Manager is responsible for acting as liaison between the Medical Affairs, Market Access and AbbVie Patient Services team to oversee the design, deployment, training, communications, and management of Field Analytical and CRM tools. This position drives field force effectiveness through strategic partnership with the stakeholders to identify compliant systems solutions and enhancements, streamline processes, and increase Infield Medical effectiveness in alignment with the Therapeutic Area strategies. This position is the subject matter expert on system compliance related work streams and business processes that relate to field force activities.
Key Responsibilities Include:
Stakeholder Management:
- Subject Matter Expert and primary point of contact for field leadership across AbbVies enterprise teams.
- Understand and align with enterprise strategy and drive field tool improvements in support of this strategy
- Support the on-boarding of new teams, as well as new hires/transfers into existing teams, and field tool and process integration efforts.
- Lead coordinated efforts with the in-house and field leadership teams for list of values leveraged in the system, segmentation, discussion guides and other infield team effectiveness initiatives to improve infield strategic execution.
System Management
- Design, Testing, and Deployment for on-going field tool releases and enhancements (Veeva CRM, Salesforce, Qlik, Power BI, etc).
- Coordinate across multiple cross-functional partners to ensure business requirements are well defined and approved; develop project plans for systems deployment, communication and training, and ensure deployment is coordinated.
- Proactively recommend improvements to streamline current processes and reduce cycle time across DBSM related work streams and systems.
- Proactive engagement with in-house and field enterprise leadership users to provide system enhancement/business process recommendations.Level 3 support for Field Help Desk Cases and root cause investigation, analysis, and resolution of systems related issues.
- Create processes and documentation to ensure strong technical support for CRM application users, including field users, Regulatory, Legal, OEC, Medical Affairs, Operations, and others, including management of Field Help Desk knowledge base.
Project Management
- Cross functional leadership across Field Planning & Analytics Team (FPAT), Training, Global MedComms, and Commercial and R&D BTS to roll out projects in scope and on time.
- Develop project plans that integrate and align with cross departmental processes and other projects and provide resourceful solutions to overcome project hurdles.
- Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve field force effectiveness.
- Partner with and manage vendor(s) to execute projects based on business needs.
Communication and Training
- Develop communication and training plans for system enhancements to ensure effective change management and end-user understanding of the business advantage of each enhancement.
- Lead Initial Field Training and Advanced Field Training Classes (IFTC & AFTC) for new field hires on field analytical tools.
- Provide FPAT support during field meetings and present systems capabilities to key internal stakeholders.
Qualifications
- Bachelor's degree or equivalent in business, technical, or health-related field required (Masters degree in business, IT, or science preferred)
- 5+ years of experience in the Pharmaceutical Industry, specific experience with infield activities, roles and behaviors with a strong customer and operations focus preferred.
- 5+ years of experience in supporting the implementation of new technology related systems and processes and/or project management.
- Strong problem-solving and analytical skills.
- Confidence in providing subject matter expertise to director level leadership.
- Effective prioritization of multiple simultaneously occurring tasks/initiatives.
- Excellent written, verbal, and presentation skills.
- Ability to develop and execute innovative, creative solutions.
- Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance.
- Ability to clearly and confidently articulate complex and difficult concepts.
- Proficient with Microsoft tools (Word, Excel, PowerPoint, SharePoint, SmartSheet, Power BI, etc). Proficient with Excel advanced features for data analysis, reports, macros, pivot tables, and lookup tables.
- Knowledge of pharmaceutical industry compliance regulations and standards preferred.
Travel: 15% to 25%
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:
The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
This job is eligible to participate in our short-term incentiveprograms.
This job is eligible to participate in our long-term incentiveprograms
Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
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