Manager, Fundraising Data & Donor Analytics
: Job Details :

Manager, Fundraising Data & Donor Analytics

DEPARTMENT: Institutional Advancement

REPORTS TO: Vice President, Membership & Annual Giving

CLASSIFICATION: Exempt

DATE: November 2024

SALARY: $73,000-$75,000 per year

Note: This position requires a cover letter for consideration. Refer to the “How to Apply” section of the job description for details. Applications without a cover letter will not be considered.

POSITION OVERVIEW

The Manager for Fundraising Data & Donor Analytics is a member of the Institutional Advancement (IA) department, serving as the primary source of all data reporting, cataloguing, extraction, and analysis related to annual, planned and major donors; individual, library, and corporate memberships; fundraising events; institutional public and private grants; and direct response production, leveraging strong ability with Salesforce Nonprofit Success Pack (NPSP), Marketing Cloud, MS Office, and other tools.

ESSENTIAL FUNCTIONS

• This position serves as the primary strategist for the use of fundraising data within the Salesforce software for the IA department, other internal teams and outside vendors.
• Together with IT and Finance, the incumbent manages the flow of information into and out of Salesforce, related to donors, donations, memberships, prospects, events participants, and other key areas of record.
• The Manager serves as the departmental power user of Salesforce NPSP and, in partnership with IT, manages user privileges of the database as well as the configuration of all fundraising campaigns, projects, and events. Provides basic Salesforce training to Corporate Giving, Museum Membership & Annual Giving, Institutional Gifts & Grants, and Events personnel.
• Collaborate with IA staff on all data storage, structure and reporting related to direct mail and digital giving, corporate memberships, preferred listings, grant tracking, primary contact assignments, and other data matters.
• Manages coding, structure, consolidation, import and export, segmentation, standardization, and hygiene of fundraising data flowing into and out of Salesforce and Marketing Cloud.
• Manages reporting from Salesforce related to fundraising, communications, prospecting, membership, events, relationships, accounting reconciliation, and other pertinent constituent information tracking and analysis.
• Provides regular and customized financial and constituent-related reporting to EVP, Chief Advancement & Communications Officer, Vice Presidents, Directors and others within IA.
• Provides regular, intermittent annual review and analysis of results and trends in Membership and other areas of fundraising and outreach.
• Manages, troubleshoots, and works to resolve data and database issues, duplications, incongruities, and complexities in conjunction with fundraising data, escalates issues to IT and Finance when necessary.
• Works in conjunction with IA, Finance, and IT to improve and streamline data flow including recommending and testing tools, processes, and procedures for maximum efficiency and accuracy.
• Supports and consults with IT and outside agencies on updates/upgrades of the Salesforce NPSP software.

QUALIFICATIONS/SKILLS REQUIREMENT:

• Bachelor's Degree

While a bachelor's degree is required, we enthusiastically encourage applications from Veterans or veteran spouses with various educational backgrounds. This includes those with an associate degree as well as individuals actively working towards a bachelor's degree. Your dedication and diverse experiences are highly valued, and we welcome the opportunity to consider your application.

• 3+ years' experience working with Salesforce Nonprofit Success Pack, Nonprofit Cloud, or comparable donor software in a large, member-centric environment
• Experience in donor services and fundraising data collection and analysis.
• Strong Microsoft Excel skills required
• Experience with donor database configurations, adhering to business rules, data structure, and best practices.
• Experience with data configuration and analysis in digital marketing tools like EveryAction, Marketing Cloud, Constant Contact, for example.
• Data Entry experience required.
• Relevant experience with high transactional volume activity.
• Ability to design, customize and consolidate reports from multiple database platforms.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Performs a variety of tasks in a timely and organized manner.
• Excellent written and oral communication skills.
• Possesses an analytical skill set.

Note: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The National 9/11 Memorial & Museum may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
• Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned.

HOW TO APPLY

• Use LinkedIn's Easy Apply (Include your cover letter in the same file as your resume)

OR

• Include position you are seeking in the email subject field.
• State the location where job posting was seen.
• Send resume and cover letter to ...@911memorial.org
• Note: Applications without a cover letter will not be considered

__________

The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one's role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.