Manager, Hospitality
: Job Details :

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.Scheduled Weekly Hours: 40What You'll Do:Gundersen St Joseph's is committed to providing exceptional care and service to our community. As a member of our leadership team, you will play a crucial role in enhancing the patient experience and ensuring a clean and safe environment.What's Available:Full-time, 80 hours biweekly (1.0 FTE)What You'll Need:A minimum of a bachelor's degree.Prior management experience preferred but not required.What You'll Get:A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member.Substantial retirement contribution including a 401k match & annual base contribution.Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and the Career Development Center.Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, employer-paid short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!Job Description:POSITION DUTIES AND RESPONSIBILITIESThe Manager is specifically responsible for:1.0 Organizational Strategy and Implementation -- Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.2.0 Fiscal Management -- Effectively using established processes to ensure accountability for effective operations and resource management.3.0 Human Resource Management -- Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff.4.0 Excellence in Service and Clinical Quality -- Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.5.0 Organizational Leadership -- Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.KEY ACCOUNTABILITIESOrganizational Strategy and Implementation1.1 Collaborates with Division/Team leadership to understand external market financial, economic, and industry data, identifying market opportunities and threats.1.2 Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives for their AOR.1.3 Formulates recommendations for AOR continuous improvement taking into account market demands, regulatory standards, and changes in clinical practice.1.4 Establishes clear performance standards for their AOR, and monitors established management systems to ensure that cost effectiveness and continuous quality improvement forms the basis for all activities.1.5 Collaborates with management to ensure that resources are prioritized and in place (i.e., staff, facilities, equipment, supplies, technology, data, and processes, etc.) and properly utilized to achieve AOR objectives through the most effective and efficient operations.1.6 Contributes to the development of and implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost, and quality.1.7 In conjunction with AOR leadership, designs and implements improvement of AOR key processes, leading to elimination of variability in cost and quality.Fiscal Management2.1 Manages AOR to meet fiscal targets, ensuring the delivery of cost-effective, quality services.2.2 Participates in financial forecasting and planning along with other members of the AOR management team.2.3 Develops and presents comprehensive analysis for financial and programmatic recommendations for AOR management.2.4 Communicates the rationale for financial decisions ensuring a high level of understanding among staff and clinicians.2.5 Evaluates AOR for potential cost-effective change and manages the implementation of approved changes.2.6 Ensures staff compliance, and monitors physician compliance, as appropriate, with financial decisions.Human Resources Management3.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives.3.2 Ensures that AOR management, staff and clinicians understand their roles in accomplishing GHS, Team/Division, and AOR strategic objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them.3.3 In collaboration with other AOR leadership and the Human Resources Department, ensures the efficacy of systems/processes to recruit, retain, and develop a high-performance team that meets patient, regulatory, and fiscal requirements for their AOR.3.4 In conjunction with Team/Division leadership, ensures staff productivity by maximizing staffing efficiency and workflow patterns as well as monitoring and controlling turnover.3.5 Implements and actively supports the integration of change and conflict management.3.6 Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.Excellence in Service and Clinical Quality4.1 Ensures the implementation of service, quality and safety standards consistent with System policy for patient experience and internal and external customers in collaboration with AOR leadership.4.2 Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost using data systematically to develop solutions and guide change in AOR practices.4.3 Models and ensures that AOR staff effectively uphold a customer service orientation to meet legitimate needs of patients and internal and external customers.4.4 Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.5.0 Organizational Leadership5.1 Promotes the organization to all constituencies by interpreting and communicating GHS' mission and values, acting as a loyal, supportive, and informed spokesperson for AOR, Team/Division and the System.5.2 Collaborates with other internal professionals to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.5.3 In the spirit of collaboration, promotes the visibility of AOR leadership throughout the organization.5.4 Takes responsibility for providing a positive learning environment for students, interns, and residents working within their AOR, collaborating with academic programs, while ensuring patient safety.5.5 Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives.KEY INTERFACESThe Manager interacts primarily with the following external interfaces:PatientsFamiliesThe Manager interacts secondarily with the following external interfaces:Payers* scope dependentVendors/Suppliers* scope dependentEducational and Regulatory OrganizationsCharitable OrganizationsGeneral PublicNon-GHS clinicians, hospitals, and facilitiesThe Manager interacts primarily with the following internal interfaces:AOR staffOther Team and Functional ManagersDirectorsCliniciansThe Manager interacts secondarily with the following internal interfaces:Other Functional Directors and ManagersOther System StaffDECISION MAKING AUTHORITY & RESPONSIBILITYThe Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.The Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory limits. The Manager oversees the enforcement of policy, as well as makes recommendations for changes to AOR staff and leadership. The Manager coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR.The Manager represents Gundersen Health System and their AOR within the System and in the external community.If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:Primary Recruiter: Megan WopatRecruiter Email Address: MJWopat@We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.Equal Opportunity Employer#J-18808-Ljbffr