Job DescriptionJOB SUMMARY: Responsible for the Front Desk and Front Services area of the Hotel for Harrah's Atlantic City and the regional Group Reservations function for the Atlantic City Region. Charged with system updates, conversions, and implementations to ensure the enterprise is achieving maximum EBITDA targets, with concentrated efforts on hotel pricing. DIRECTLY SUPERVISES: Coordinator Group Reservations** Assistant Manager Hotel Operations Representative Concierge** **Atlantic City Operations KEY JOB FUNCTIONS:
- Responsible for the execution of departmental budget
- Achieve maximum occupancy levels and maintain accuracy within accommodation availability
- Assist in developing objectives toward the attainment of established financial goals
- Create and maintain periodic reports, including hotel revenue, rate and forecasting reports
- Coordinate with other departments to ensure efficiency of operation and the highest degree of customer satisfaction
- Resolve guest complaints relating to all areas of the hotel
- In conjunction with Risk management, is responsible for vehicle damage/theft complaint reports
- Ensure that all investigations and final disposition of any lost/misplace/damaged luggage claims are handled in a timely and appropriate manner
- Implement arrangements for Casino-rated and VIP guests (e.g. room inspections, pre-registration, VIP treatment)
- Establish training schedules for staff
- Maintain staffing levels and schedules to ensure a cost efficient, productive environment
- Ensure staff behavior and appearance are in compliance with established policy
- Authorized to verify pre-approved room comping levels and authorized to change incorrect information
- Develops and grow leaders within the department
- Supports all team initiatives and fosters a can do attitude
- Manage virtual hotels, conversions, closures, and new property acquisitions, which includes mergers or LMS systems, offers, set up and implementation.
- Assist in developing and executing of revenue management initiatives to continuously drive financial performance by system implementations
- Liaise with Call Centers, and Revenue Management teams to ensure pricing accuracy and training needs are met
- Manage partner relationships for all LMS, CMS, PDB, RMS systems and programs pertaining to Revenue Management and revenue generating projects.
- Provide support and recommendations to internal corporate services for companywide revenue generating and process improvement initiatives.
- Position is designated as Atlantic City Operations for cross-property Group Reservation access only
EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience. Experience in hospitality industry or related field. Experience in resolving guest complaints and in dealing directly with the public. QUALIFICATIONS:
- Proven leadership skills
- Excellent supervisory, planning and administrative skills
- Excellent public relations and communication skills, both verbal and written
- A great leaderto include integrity, accountability, empathy, humility, resilience, vision, influence, positivity and the importance of comradery.
- Ability to develop and keep a positive culture
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Must be detail oriented and maintain a flexible schedule to ensure all projects are properly executed.
WORK ENVIRONMENT: Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). About Us Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.