Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
As the Manager of Hub Pharmacy Operations, you will provide leadership driving operational excellence across large, high-performing teams of Specialists and Leads. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:
- Lead, mentor, and empower a team of supervisors and their teams of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.
- Provide oversight to team leads, ensuring effective resource management that consistently meets or exceeds SLAs; working cross-functionally with other operations managers to lend or provide support when necessary.
- Empower team leads to effectively coordinate and monitor workload distribution and productivity within their teams, ensuring efficient operations and that performance metrics are consistently met.
- Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
- Identify operational challenges and implement innovative, data-driven solutions to optimize team performance and productivity.
- Identify opportunities to optimize operational processes to maximize labor and operational efficiencies.
- Collaborate with senior pharmacy leadership, contributing to strategic operational oversight and long-term success.
- Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.
- Foster continuous growth by developing junior leaders and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.
- Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.
Requirements:
- 7+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
- Bachelor's degree in business administration or similar field is strongly preferred.
- Extensive experience in the pharmacy, healthcare, or medical insurance industry, with a deep understanding of the regulatory landscape and operational complexities.
- Demonstrated success in overseeing large-scale, high-volume operations, driving strategic initiatives, and delivering exceptional results.
- Strong executive leadership skills with the ability to foster accountability, elevate team performance, and align departmental goals with broader organizational objectives.
- Expertise in leveraging advanced data analytics and cutting-edge technology to optimize processes, enhance operational efficiency, and drive continuous improvement. Proven track record of managing employees and workflow in a high-volume environment.
- Exceptional strategic thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations.Strong attention to detail with a high degree of accuracy.
- Proven ability to navigate and implement large-scale software systems, ensuring seamless integration and adoption across teams.
Location/Hours:
- Fully onsite role in Robinson Township (Pittsburgh), Monday through Friday with flexible scheduling within our business hours from 8am-10pm EST