Manager, IT
: Job Details :

Job DescriptionThe IT Manager is responsible for strategy, management, administration, and optimization of FBIN Sales and Service applications. This role is responsible for leading the multiple sales and support systems across various brands at FBIN while managing a dynamic team of internal associates and external vendor support resources. This role will play a strategic foundational role in defining and leading our transformation strategy to standardize applications across FBIN brands.Position location -This position is eligible for a hybrid schedule based in our Oak Creek, WI, North Olmstead, OH or Deerfield, ILRESPONSIBLIITIES:What you will be doing* Develop and execute Sales and Service CRM vision and strategy with a focus on the transitioning of various brands under FBIN to consolidated/unified platforms.* Oversee the deployment and management of cloud-based platforms and tools that enhance sales processes and customer service delivery.* Supervise, mentor, and coach IT team members supporting various sales and service systems and processes.* Manage ongoing enhancements and maintenance of various FBIN CRM applications including MS Dynamics Service CRM, SAP Sales Cloud, SAP Service Cloud, Oracle Sales Cloud and Oracle Service Cloud by leveraging internal and contractual resources.* Lead, mentor, and develop a high-performing IT team, fostering a culture of innovation and continuous improvement.* Provide team leadership and guidance with frequent communication and focus on setting clear expectations.* Establish and manage key performance indicators to measure and improve processes/systems.* Support and coordinate managed services resources and priorities.* Design, develop, test, document, and deploy system configuration changes, workflows, process extensions, and events.* Manage and support security model and related roles, groups, and privileges.* Manage upgrades, patching, and new module implementations* Work closely with sales, marketing, and customer service teams to identify technology needs, participate in software selection where needed and drive to solution implementation.* Manage the IT budgets for cloud initiatives, project contract resources and software licensing