Manager
: Job Details :

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

* Able to perform all responsibilities of restaurant team members

* Lead team meetings

* Deliver training to restaurant team members

* Ensure Brand standards, recipes and systems are executed

* Create and maintain a guest focused culture in the restaurant

* Review guest feedback results and implement action plans to drive improvement

* Communicates restaurant priorities, goals and results to restaurant team members

* Execute new product roll-outs including training, marketing and sampling

* Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

* Control costs to help maximize profitability

* Completion of inventory on a periodic basis as determined by Franchisee

* Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

* Completion of DCP and other vendor orders

* Conduct self-assessments and corresponding action plans

* Ensure restaurant budget is met as determined by Franchisee

* Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies

* Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

* Recruit, hire, onboard and develop restaurant team members

* Plan, monitor, appraise and review employee performance

* Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

* Basic computer skills

* Fluent in spoken and written English

* Basic math and financial management

* Previous leadership experience in retail, restaurant or hospitality

* College Degree preferred

Key Competencies

* Strong analytical skills and business acumen

* Works well with others in a fun, fast-paced team environment

* On time, demonstrates honesty and a positive attitude

* Willingness to learn and embrace change

* Ability to train and develop a team

* Guest focused

* Time Management

* Problem solving

* Motivating others

Physical Demands/Working Conditions:

* Standing on feet

* Repetitive motion including bending, stooping and reaching

* Lifting packages (if applicable)

* Wearing a headset (if applicable)

* Working in a small space