Located in: Lake Hopatcong, New Jersey 07849 The Laboratory Operations Manager is responsible for aiding in the efficient, effective and safe management of Consensus Heath Medical Laboratory (CHML) operations and to ensure the well-being of the patients, providers and staff of assigned practice site(s). Will serve as a liaison between provider offices and corporate/clinical/administrative areas. Candidates should be attentive, detailed-oriented and outcome driven. Experience building and maintaining successful relationships is a vital component to this role. Requires state - wide travel in the field to train site personnel on CHML workflow and frequent rounding to support operational excellence. Duties and Responsibilities: The duties include, but are not limited to:
- Oversee the activities of CHML, assessing and tracking activities such as lab performance, workflow creation/modification and financial performance.
- Manages day-to-day operational activities pertaining to the lab including assignment and scheduling of all staff; Courier routes and deliveries; accessioning and billing processes and recruitment of new staff with practice manager support as required.
- Jointly project manages all new site implementations with local and regional practice management.
- Responsible for the creation and deployment of all orientation and training material to new staff or identified CMAs , and new protocols or tests identified to be completed at draw site.
- Lead new laboratory site implementations with the support of local and regional practice management.
- Train/support providers and practice staff on CMG's policies, workflows, and technology/software
- Coordinate post-implementation activities between the practice and CHML
- Ensure that laboratory operations are conducted in accordance with Consensus Health policies and procedures, as well as applicable accreditation, statutory and regulatory requirements
- Create and manage detailed project plans as required.
- Motivates a high performing team to meet the current and evolving needs of the business through effective selection, training and development, coaching and mentoring and performance management
- Evaluates performance and ensures appraisals are completed on a timely basis; sets daily priorities and delegates work assignments; ensures scheduled staff hours and vacation provide adequate coverage; ensures maintenance of employees and operational records
- Facilitate behavior change and setting of practice expectations effectively regarding CHML services
- Track and manage key performance metrics and goals related to accounting, revenue cycle, productivity
- Roll out and communicate new CHML initiatives effectively
- Provide superior customer service to practices and serve as main point of contact for any laboratory related issue
- Assists Phlebotomy Supervisor and oversees order entry and courier operations, including resource management
- Performs miscellaneous job-related duties as assigned
Qualifications or Education, Training and Experience - Bachelor's degree in medical technology, clinical laboratory science, chemical, physical or biological science from an accredited institute.
- Minimum of 6 years of applicable experience in laboratory management in a clinical laboratory setting.
- Thorough knowledge of regulatory (state and federal) agency requirements and professional practice standards to include CLIA, COLA, CAP, NCQA, AABB, local, state and federal regulations
- Comprehensive knowledge of the function of a medical laboratory
- A strong working knowledge of the business of medical/laboratory practices/compliance
- Strong leadership skills accompanied by a management style which emphasizes participation, service, accountability, problem-solving and open communication
- Well organized and capable of balancing multiple priorities.
Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of Work Environment While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate. BS