Location: Dalton,GA, USA
About the Role:
* Manage vital team members representing a leading telecommunications brand.
* Connect homeowners, small businesses, enterprises, and carrier partners across the United States.
* Focus on technology and connecting customers to valuable products.
* Lead a team of experts to create meaningful, long-term customer relationships.
What You'll Do:
* Manage technicians for residential and business installation and repair, central office/network, and cable.
* Conduct quarterly reviews of technician work to ensure quality and adherence to procedures.
* Initiate disciplinary actions as required and maintain personnel records for annual appraisals.
* Analyze trouble patterns and repeat reports to reduce issues.
* Monitor central office routines and progress of CO and OSP jobs; inspect jobs post-completion.
* Oversee facility change orders (FCOs) and coordinate job cutovers.
* Handle after-hours problems and provide coverage for other supervisory areas as needed.
* Utilize ETA for task monitoring and adjustments; prepare monthly work schedules and performance reports.
* Provide safety training and ensure compliance with safety rules; maintain OSHA records and complete accident reports.
* Maintain DOT driver documentation, including monthly summaries and daily inspections.
* Control inventory levels and monitor expenses for office and technician vehicles.
* Inspect and maintain buildings, grounds, and vehicles.
* Prepare budget inputs for tools and test sets; identify plant needs for replacement or relief.
* Collaborate with city and county officials, and local customers to uphold a positive Windstream image.
Qualifications:
* Ability to motivate employees in sales, revenue growth, and productivity.
* Strong people management and HR skills.
* Customer service mindset.
* Knowledge of telephone operations and PC skills.
* Positive attitude with candid, vocal, and honest communication skills.
* Ability to rapidly adapt to changing technologies.
* Relationship-building mentality.
* College degree with 5-7 years of professional experience, including 2-3 years of supervisory experience.
* 9+ years of related technical and/or telephony experience or an equivalent combination of education and experience.
Even Better:
* Previous experience as a technician.
Physical Tasks - Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%
Driving - Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30+ lbs: Continuously: 67-100%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%
Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver's License Required: Driver's License
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