About BankFund:BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 40% of the time but this is subject to change based on health and safety standards and operational need.Summary: Responsible for delivering an exemplary member experience by managing, motivating, and supporting departmental employees. Ensures compliance with institution, regula-tory and secondary market investor policies and procedures. Safeguard the institution from losses due to cyber events and human errors.Responsibilities:
- Accountability. Own business objectives that drive results. Develop an agenda that improves cycle-time, quality and cost while improving KPI transparency and reporting.
- Underwriting Quality. Maintain best in class loan quality. Improve system compliance and standardization across operations including change management member experience.
- Process Efficiency. Deliver through others and your own tactical execution to drive continuous improvement in fulfillment processes leveraging a highly data-driven approach. Implement origination system changes to drive efficiency and partner with intra department specialists to maximize automation opportunities.
- People Leadership. Collaborate in the development of operating structures, compensation / incentives, and leadership succession within the department. Drive long-term strategy and key priorities for the mortgage operations team working in partnership with other departments and key stakeholders.
- Culture and Engagement. Culture is a key ingredient to our success. You will lead by example to unlock your team's potential and drive innovation in the process. Excellent ability to coach up and serve as advocate for team.
- Problem Solve. Serve as a point of escalation for resolution of complex member problems, concerns and/or complaints after all early attempts at resolution have been exhausted.
- Compliance. Ensure compliance with all federal, state, and local regulatory requirements.
- Loan Sales. Work with department leadership to execute loan sales.
- Data Excellence. Ensure that HMDA is filed accurately and timely. Provide immediate feed-back to employees in order to improve data capture accuracy.
- Prepare and process assigned Employee Loans.
- Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) train-ing and demonstrate knowledge and understanding of the BSA and OFAC, including the im-mediate reporting of unusual or suspicious activity to the Risk Management Department. Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations.
- Ensure the Credit Union's safe harbor protections as allowed by the BSA. Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR. Maintain awareness of, and immediately report to the Compliance Of-ficer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR. Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations.
- Successfully participate in annual Information Security refresher training. Comply with the In-formation Security Policy, including the immediate reporting of unusual or suspicious activity to management and the Information Security Officer. Follow all procedures to protect company computers from viruses, and to maintain the security and confidentiality of Credit Union data.
RequirementsMinimum Qualifications: Education:
- B.S. Degree in related field or equivalent combination of education and experience.
- Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).
Experience:
- Minimum ten (10) years lending experience required.
- Seven years of supervisory experience required.
- Knowledge of OpenClose loan origination system preferred.
- Knowledge of legal responsibilities to members and for the CU's protection.
- Ability to market and cross-sell CU products and services.
- Strong management skills and problem solving and decision making ability.
- Excellent verbal and written communications skills.
- Ability to work flexible schedule as required.
- Proven track record of managing several different projects, juggling demanding timelines, and the flexibility to manage shifting priorities.
- Strong collaboration, interpersonal and teamwork skills.
For internal purposes, this position is graded as Exempt-13. The anticipated annualized base salary range for this position is $111,000 to $139,000. Final base salary for this role will be based on the individual's job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.