Graduate Management Admission Council (GMAC™) is a mission-driven organization, with a vision to be the global leader in ensuring every talented person can benefit from the best business education for them. The organization's priority is to heighten its impact in promoting graduate management education and attracting a qualified and diverse candidate pool from around the world. The Manager, Network Administrator is a hands-on role responsible for the planning, installation, configuration and maintenance of network hardware and software, such as virtual servers and software applications, operating systems and securing mobile devices, across GMAC and its subsidiaries. This position is also responsible for assisting the service desk team with maintaining assets and assisting with daily tasks.
Key Responsibilities: - Maintain systems keeping all systems patched and managing software deployments as necessary.
- Handle day to day service desk escalations.
- Working knowledge AD, Microsoft 365, Azure Cloud and SaaS solutions.
- Assist with implementing and monitoring local and remote network access.
- Assist in evaluating and implementing new network software releases, patches and third-party products.
- Create new users accounts and provide required access to all of the corporate services, data, and resources. Reset Passwords for main accounts.
- Assist with maintaining production, testing, and other system environments.
- Ensure adherence to escalation procedures. Respond to escalated, complex and high-end user issues promptly.
- Assist with providing ongoing support and training of employees as well as new temps/interns as needed.
- Monitor the uptime and performance of GMAC's websites and provide dashboard reports to show real-time performance, uptime/downtime.
- Order IT related products, licenses, services, and software for properly maintaining the environment.
- Document and maintain documentation on running systems and procedures.
- Maintain security standards for all systems in consultation with the Info Sec team.
- Participate in after-hours/weekend network support as needed.
- Responsible for the software and technologies designed for operating and monitoring applications, data and services residing in the cloud, cloud services, and cloud environments.
- Other responsibilities and duties, as assigned.
Minimum Requirements: - Bachelor's degree in business, CS, IT, or Business Administration; Or equivalent combination of education, skills, and experience.
- 3 years of experience in the following: Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure.
- 3 years of related customer service experience.
- 3 years' experience with Cisco based LAN or WAN technologies.
- Must be able to work a flexible schedule, including after business hours; and periodically be on-call for after-hours support.
- Experience with hypervisor technologies (specifically VMware vSphere).
- Ability to carry a cell phone during business hours and on-call hours.
- Excellent organizational, project planning, presentation and time management skills with careful attention to detail.
- Ability to manage daily operations of the function and prioritize work without direction.
- Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
- Strong analytical, multitasking and problem solving capabilities.
- Ability to lift up to 40 lbs.
- Flexibility to adjust work hours to support staff in other region offices, when needed.
- Ability to travel, as needed, to support GMAC global offices.
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired Skills/Experience: - 5+ years of experience in the following: Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure.
- 5+ years of related customer service experience.
- Familiarity with higher education industry and/or nonprofit sector.
At GMAC, we offer: - Comprehensive and locally competitive benefits (medical, dental, vision, 403b retirement program, and more!)
- Generous Paid-time Off
- Holiday Leave
- Hybrid Work Environment
- Free parking
- Work for a mission-driven organization helping to develop the next generation of responsible leaders and change makers
- Opportunity to utilize your skills and professionally grow and develop
Envision yourself joining GMAC, a team of smart thinkers that are resilient, adaptive and who take our values to heart. We work as a team and are committed to delivering high-quality products and services to work for a world where every talented person can benefit from the best business education for them.
FLSA Status: Exempt
Report to: Director, IT Operations GMAC's value proposition offers our talented employees the ideal climate for innovation, and colleagues who are motivated and proactive, with diverse backgrounds and approaches. As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. GMAC is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, disability, sex (including pregnancy, childbirth, and related medical conditions), marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Additionally, to ensure a safe office environment, recognizing the tremendous contributions that vaccinations play in ensuring our mutual wellbeing, GMAC has implemented a mandatory vaccination policy. All employees must be fully vaccinated against the COVID-19 virus. GMAC may make accommodations or allow for exemption from this requirement for medical or religious reasons.