ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: ECI has an exciting opportunity for a Manager, Network Services to join our US team. In this hybrid role, you will work a minimum of 3 days a week onsite at one of the following ECI offices:New York, Chicago or Dallas. What you will do:
- Lead weekly operational calls with clients to discuss network performance and issues.
- Participate in QBR meetings with clients to discuss network performance, service levels, and key metrics.
- Assist on design and implementation oversight, and maintenance of client network infrastructure.
- Manage and mentor a team of network engineers and technicians across the globe, fostering a collaborative environment.
- Ensure that network-related issues/services requests reported via ticketing systems are prioritized, assigned, and resolved efficiently.
- Coordinate network related projects and ensure alignment with client timelines.
- Manage client onboarding and offboarding processes to ensure seamless transitions.
- Coordinate the handover of completed client onboarding to the support team, ensuring they have all necessary documentation, training, and resources
- Drive technical performance metrics, address trends, and implement corrective actions.
- Serve as an escalation point for complex technical issues.
- Build and maintain strong client relationships.
- Maintain documentation of network configuration standards and procedures.
- Collaborate on strategic planning for network expansions and upgrades.
- Provide on-call support and perform other duties as assigned
Who you are:
- Bachelor's degree in computer science, IT, Network Engineering, or related field; master's preferred.
- Networking certifications (e.g., CCNP, CCIE) and ITIL certification or training equivalent.
- Minimum 12 years of experience in network operations, engineering, or management.
- Proven leadership and people management experience.
- Extensive network design experience, including scalable and resilient architectures.
- Excellent knowledge of Cisco routing and switching technologies.
- Experience with next generation firewalls (NGFW) such as Palo Alto or FortiGate.
- Strong troubleshooting and analytical skills.
- Understanding of network security principles.
- Excellent verbal and written communication skills.
- Strong interpersonal skills for client and stakeholder relationships.
- Effective time management and organizational skills.
- Business acumen to align network services with client needs.
- Commitment to ongoing learning of industry trends and technologies.
Bonus points if you have:
- Experience with Managed Service Providers (MSP)
- Experience with Microsoft Modern Workplace
- Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
- Financial Services Industry experience
ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other.In addition to working with an amazing team around the world, ECI offers a competitive compensation package:the anticipated range for this role is $100K-$135K based upon location, experience, education/skill level, and includes benefit eligibility the first of the month, 401K and so much more!If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Hybrid