Manager of Career Services
: Job Details :

* Must have experience working in Boston* Monday-Friday day shifts* Remote and hybrid unavailableESSENTIAL DUTIES AND RESPONSIBILITIES:* Oversees the day-to-day activities, projects, and goals of Goodwill's Career Center career services team.* Develops, implements, and evaluates career development programs that meet the needs of job seekers, including workshops, training sessions, and networking events.* Oversees the delivery of career navigation services, outreach, job placement and follow up supports.* Builds and maintains relationships with local community organizations, educational and training institutions for the purposes of keeping programs current and vital as well as networking to ensure maximum opportunities.* Develops and manages partnerships to provide job seekers with additional resources and support services.* Represents the Career Center at community events, conferences, and meetings.* Utilizes labor market data to identify growing industries, emerging trends in the job market and opportunities for individual job seekers. Recommends adaptations to programs accordingly.* Drives innovation in service delivery by implementing new tools, resources, and technologies.* Develops and maintain a welcoming and supportive environment for all job seekers.* Maintains records to track job seeker progress and success stories.* Monitors program outcomes and make data-driven adjustments to improve effectiveness.* Ensures all programs are in line with the organization's mission and funding requirements.* Participates in Management and Quality Improvement team meetings.* Monitors achievement of performance goals on an on-going basis and reports to management the progress of performance goals.* Develops and maintains procedures and documentation for Career Services staff.* Maintains practical and up-to-date career services knowledge and best practices.* Establishes and maintains verifiable data including: enrollment, attendance, services, placement, and retention in order to evaluate the team's effectiveness and to ensure operational and contract requirements are met.* Ensures the proper coordination of referrals to services and training opportunities.* Monitors a minimum of 10% of customer case files, on a monthly basis, for required documentation, accuracy of paperwork and provision of timely and appropriate services.The following responsibilities below are representative of the essential duties and expectations of all Goodwill Managers:* Provides direction and performs activities related to improving department and employee performance to meet goals and objectives.* Plans and organizes daily activities related to career services.* Ensures compliance with all government policies, procedures, and regulations.* Measures productivity by analyzing performance data, financial data and activity reports.* Assigns and maintains work schedules that ensures availability of staff to meet the needs of the job seekers.* Attends training opportunities that enhance job related skills.* Hires, trains, supervises, and coaches staff; provides feedback, determines workload, delegates assignments, and evaluates performance.* Sets performance objectives for individual team members that relate to team goals.* Collaborates with other departments to achieve the goals of the Career Center.* Performs team-related duties and provides coverage as required.* Performs duties in accordance with Goodwill's standard policies and procedures.* Other duties as assigned.QUALIFICATION REQUIREMENTS:* Bachelor's degree, or Associate's and 2 years related experience required.* A minimum of three (3) to five (5) years of related experience in addition to the above, with at least one (1) year of supervising staff.* Experience in the workforce development, labor marker information, employment counseling, and training programs for adults or related areas, preferred.* Knowledge of local community resources for individuals with multiple barriers and targeted labor market.Some of our benefits include:* Vacation & Sick Time Accrual* Paid Holidays* Tuition Reimbursement* Retirement Account Match* Flexible Spending Accounts* Health / Dental / Vision / Life Insurance* Store discount